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When it comes to implementing a cloud contact centre, there are many factors that you must consider. With the ever growing impact of the technology industry, many new options have emerged within the market in order to drive the development of an increasingly valuable operation. In the past, poor and negative customer experiences have resulted
We know that many of you are looking for a solution to support your business continuity plans as your employees are currently working from home, your offices have closed or just in case it might close in the near future. If this sounds like you, you should be looking through this article to find out