We are pretty sure you have heard “Press 1 for Sales”, “Press 2 for Support” and so on when you dial to a company phone line. This is not a new thing for you, but many companies still lack this in their company’s phone system. In this blog, we explain the importance and benefits

Planning to move your contact center to Cloud? You have many choices available now with CCaaS. Companies and BPOs can select from public, private or hybrid cloud. All these can be implemented and feasible at present age especially when your workforce needs to be segregated due to the pandemic. Omnichannel communication is becoming more and