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The customer service industry has definitely been put into the spotlight in the year 2020, businesses saw a surge of calls from distressed customers. On top of that the disruption of operations due to the lockdown. Customer service teams were facing a huge challenge like never before, having forced to quickly adapt to the new
What is Nubitel? Nubitel is a Revolutionary Cloud Customer Engagement Solution. The word Nubitel is a combination of 2 words, “Nubi” which stands for Cloud in Latin and “Tel” is telephony in short. Nubitel was developed with the aim to empower businesses for better customer engagement to keep up with the advancement of technology and
Most businesses are struggling to navigate the impact of Covid-19, how the pandemic is affecting different departments varies dramatically from one department to another. One of the hardest-hit department is often customer service. No doubt there has been an increase in the level of customer emotion and anxiety in service calls – from unexpected travel