For anyone running a business today, one of the most important things that you can get right is your communications. How you communicate with your customers is so important – it often sets the tone for the relationship moving forward. However, the hardest part of running a modern business stems from making sure your communications are robust, modern, and easy to utilise for customers. To do that, you need to think about unified communications as a service.
This term might be complex, but it’s not once you understand what it is. At Nubitel, we provide access to people for a unified communications platform that is:
- Suitable for use as a VoIP telephone service, making calls easier to manage.
- Modern, making the most of all of the best modern VoIP technology.
- Robust, delivering comprehensive PBX phone services as you need them.
- Flexible, helping companies of all sizes to ensure they can communicate with ease.
Communication is key in any kind of workplace, and it’s a big reason why we recommend you to look at unified communications as a service. What are unified communications solutions, then? And what kind of benefits does using this service give you?
A simple unified communications system
The term unified communications quite literally means that you have one all-purpose communications channel. This means that you can unify and manage your centralized phone system. All branches are connected using a centralized phone system (on cloud). By using Nubitel, your employee’s extension can be accessed in three different ways using different endpoints that are Hardphone, Web-phone and Mobile Application.
Whether you use any device, email or fax to communicate with your clients, partners, or even colleagues in the different departments or different locations, you can do it easily with Nubitel all-in-one UC system.
It’s a big reason why we recommend that you take the time to look at the flexibility of such a service. With all of these communication channels in silo, you’d have to suffer from rigid structures and would not focus 100% on your work. With Nubitel, you get full advanced features such as Call Recording, History & Report, Auto-Attendant / Interactive Voice Response (IVR), 3-Way Conferencing, Mobile App, Internal Chat and Instant Messaging, Voicemail-to-email, Fax-to-email, Admin postal for PBX management, Personal user portal and so on.
Improve customer support in an instant
Customer support is such a big part of running any modern business that getting it right is a business killer. By using tools like Nubitel, you would find it easier to manage customer service department. You’ll be able to easily speak with all of your customers on the mediums they are most comfortable with, removing stress about the communications options which are available.
We recommend that you take the time to look closely at this, as it might give you a good idea of just how much you could benefit from a more unified customer service approach. The voice recording feature is available on mobile app and optional on system level. Cradle to grave reporting such as call detail, call history and call accounting are available in a centralized Nubitel portal. By making it easy to both set and exceed said customer service goals, you can improve how you talk with customers. This is all without the prohibitive costs that you might be worried about if you were to use other third party platforms.
Boost every aspect of how you deal with customers
Using Nubitel’s Auto-Attendant / IVR feature, your business is able to customize call flow to meet your customer requirement.
With thorough reporting and case management tools, this can make the normal headache of staying on top of disputes so much easier to handle. It’s great for making sure that you can handle all of your comms channels, too, ensuring that your business is getting the right response, at the right time.
So, if you are looking to ensure that you can spend more time enjoying a more unified communications approach, you should look to do so through Nubitel. Why keep trying to manage everything through such complex means when you can enjoy carrier class cloud IP phone system with advanced features from Nubitel?
Change it up now today, and you will not regret it.