Cloud PBX in recent times has joined the trending telephone technology systems. It is recommended for businesses in search of a phone solution. The recent clamor for cloud PBX is mainly because it is easy and cheaper to use. While cloud PBX has become very popular lately, there are still people who have never heard about it. For those of you who are just hearing about cloud PBX for the first time, I suggest you read on because a lot of information about it will be provided here. But before I go any further, I would like to give a brief description of Cloud PBX.
As the name implies, cloud PBX is one of the cloud computing technologies that stores data and allows for the transfer of data across the internet instead of storing and transferring data on hardware (like computers, external memories) owned by a consumer. Although cloud computing has existed for many years now, the attention directed in that area is as a result of the emergence of software like iCloud that uses cloud computing technologies.
The acronym ‘PBX’ means Private Branch Exchange. It refers to a telephone network meant for business and can be used both internally within the organization and vice versa. There is a lot of difference between a telephone system meant for business and systems made for cell or residential services. The former is an upgrade of the latter. Business telephone systems have additional services like extension dialing, conference call, hold music and customer waiting for queues.
BRIEF HISTORY OF CLOUD PBX
The switch from the conventional process of storing files that were more expensive to the cloud system that is cheaper (given the same task) was around the mid-1990s. It was discovered that the cloud system utilizes the available bandwidth more efficiently compared to the conventional approach. The name ‘cloud’ was intended by the programmers to represent the abstract nature of the internet. The cloud system makes it possible to access our files/data on cloud from any hardware device anywhere in the world provided the device is connected to the internet.
CLOUD PBX OPERATIONS
No cloud system will work without the internet. It is not one or the other, it is one and the other. The cloud PBX operates by the connection to your Internet Protocol (IP), or smartphone. To utilize the cloud PBX, a Voice over Internet Protocol (VoIP) or IP telephony must be set at your office. The inclusion of PBX by VoIP service providers is usually done for a free or little charge.
Your personal cloud PBX account can be accessed by any device from anywhere with an internet connection. The access is granted only to devices capable of running the interface software for cloud PBX. Usually, the permission to access your account from other devices hinges on your ability to answer a security question and provide your password. Both will be set by you during configuration. A middleware is a software that provides a platform for these multiple devices to communicate and permits different devices to access your cloud.
The features of the cloud PBX make work very flexible. For instance, an employee that spends most of his time outside the office but doesn’t want to miss any calls, can stay connected through cloud PBX. The responsibility of managing and storing your data on cloud PBX is taken up by the cloud PBX SP- service provider. The service provider is responsible for connecting calls you make on the internet to your recipients. The service provider is capable of storing any important information that you want to keep safe from unforeseen circumstances.
BENEFITS ASSOCIATED WITH CLOUD PBX
As mentioned earlier, original cloud programmers observed that storing and managing data on the cloud was less expensive compared to the conventional approach. This is because PBX is not like a product you are required to buy, it is a service with no hardware. This absence of equipment means less or no maintenance and set up costs. Every setup, your features and services are fully done on the cloud and the service provider is responsible for maintenance. In some cases, the cost of the phone service takes care of constant updates while most will direct you to a portal online for your updates.
Flexibility and Features
The world is currently in a state of flux, fondly called the age of acceleration. In this time, it is important for you and your business to be available anytime and anywhere. Cloud PBX offers that advantage. With PBX systems, you can hold business calls on any device provided there is an available internet connection. Your workers also have the luxury of choosing the most convenient devices from which they can receive and send calls.
The spine of most multinational’s daily activities is phone communication. That is why the reliability of the telephone system used is non-negotiable. Cloud PBX stands out because it is being anchored on the internet and the numerous backup methods available.