We know that many of you are looking for a solution to support your business continuity plans as your employees are currently working from home, your offices have closed or just in case it might close in the near future. If this sounds like you, you should be looking through this article to find out how safe, reliable and flexible our solution is to your business. Our solution has what it takes to keep businesses running virtually.
Transform the Threat of a Global Pandemic to Opportunity
Knowing the criticality of all business in this COVID-19 outbreak, companies need to have BCP to ensure your team is still aligned and productive towards your business goals while working remotely. The current situation requires a greater amount of collaboration, analysis, problem solving and responsiveness at a local and global level given the uncertainties that lie ahead. But do you know your team might be even more efficient working from home with our omnichannel customer engagement solution, Nubitel.
Manage all your customer interactions in a single interface
With Nubitel, all of your customer support work happens in just a single interface where your staff will receive and answer customer inquiries from all your business communication channels such as voice, video, email, Instant Messaging, webchat, social media and social chat app (eg. WhatsApp, FB Messenger, Telegram, WeChat, Line, etc). Our Nubitel’s single interface is also the place that you can track and trace every single customer interaction, manage customer satisfaction and employee performance, gather real-time insights from the dashboard, make your important decisions based on actionable insights and so much more possibilities. Most of the time, it’s hard to manage a virtual team. However, with our solutions, it’s for sure that you can maintain and even exceed your team’s objectives and key results (OKR) by tracking and managing their performance when they are working from home.
Do you find it hard to collaborate with different teams virtually?
Unified Communications in one Cloud Phone System
You might also need a CRM that enables everyone in your company to communicate better, work in sync and go towards the same business goals.
How our CRM, Nubidesk, helps Your Team?
As a result, working from home does not affect how your team works, it’s just a little change in location and business process with better outcomes.
Highly Reliable, Scalable and Accessible
Nubitel’s system architecture is also highly secured. Nubitel is deployed in Singapore AWS data centers and conduct disaster recovery (DR) to ensure redundancy in the event that one data center goes down. Our architecture is designed to accommodate customer’s heavy traffic brings to our systems, ensuring that our server capacity matches the demands from all region. Moreover, we do not charge extra when our customers shift from working in the office to working from home or connect using a cellular network or wifi in their home.
We understand that embracing a new solution can be overwhelming especially at this critical period. However, Nubitel is ready to help by offering a cloud customer engagement suite as part of your risk management that works in the short and long term, remote working style. If your business is not a Nubitel user yet, we offer a special plan with no strings attached to support your business to go through this pandemic.
For further details on how you can have your BCP with us, click here to learn more.