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UCaaS (Unified Communications as a Service) made some huge steps with a considerable amount of development in the most recent time. UCaaS platforms work to coordinate various communications channels into a single platform and interface, which enables users to switch between them seamlessly. According to research, by the end of 2021, UCaaS will be a part
Microtel Technology is the proud Silver Sponsor of the 14th Regional Contact Centre Symposium 2018. At this event, participants will be able to experience some of the best industry speakers sharing their: Best Practices Customer Experience Strategies Tools and Regional Trends to tackle evolving customers. It does not only end there, participants will be taking back knowledge on digital
Chatbots have transformed the customer service space. 2018 stands to bring more chatbot innovation. Now, Artificial Intelligence (AI) isn’t only for big Enterprises anymore, even small businesses can use AI innovation to enhance their business processes, interact with their clients on a more profound level and eventually, increase their sales. By changing customer service communications, AI-powered
Mobile workforce is defined as the ability to work from any area, whenever, utilizing any gadget they wish to such as smart phones, tables and laptops. Cloud-based Unified Communications as a service offers your mobile workforce with an exceptionally incorporated solution that can increase productivity. VoIP and cloud PBX empowers employees to connect with an
As business demand increases, Customer support functions only gets extra headcount once a while to keep lockstep with the development, while client desires keep on rising. This leaves many contact centers to accomplish more with less, and attempting to get it with current customers experience desires. Without a doubt contact center manager need to stay
Unified communications Solutions (UC) has expanded profitability in the business world. These systems are comprised of a wide range of features and benefits. Neglecting these features may influence you to miss out a great opportunity for the actual benefits and latest trends of unified communications systems. Here are the 10 most essential features of unified communication Solution:
-Chatbots Empowering The Future- Call centers should be proficient as they frequently manage a scope of customer’s inquiries that should be managed quickly. With Artificial Intelligence (AI), organizations can lessen call center issues that may arise. Utilizing AI, call centers can expand their outputs and modernize all systems with AI-Powered Chatbots. Here Are 8 Ways