What is Nubitel?
Nubitel is a Revolutionary Cloud Customer Engagement Solution. The word Nubitel is a combination of 2 words, “Nubi” which stands for Cloud in Latin and “Tel” is telephony in short.
Nubitel was developed with the aim to empower businesses for better customer engagement to keep up with the advancement of technology and ever-changing trends. Our Nubitel Ecosystem addresses the need for a total customer engagement suite with a more flexible and productive environment that allows advance transformations for companies of all sizes in various industries.
Working from home has become a norm for most businesses big or small, especially during the COVID-19 pandemic. But with the traditional phone PBX setup, you are not able to use your business contact number remotely from home. As our technology moves towards the cloud era, cloud-based PBXs are also becoming a norm. Our Cloud Unified Communication is a telco-grade plug and play cloud telephony system that can be easily set up, enables remote usage(work from home), and switches your CAPEX to OPEX model of your business.
Cloud Unified Communications
Cloud-based business VOIP Telephony that offers a unified and centralized system enabling businesses, big or small, to manage multiple forms of communication with its extensive features without geographical boundary.
Traditionally, most businesses engage with their customers through two core channels of communication, voice calls and email. However, with the advancement of technology and emerging ways of communication, businesses have to adapt along with the trend to continue to stay relevant in the competition. Customers no longer just stick to one channel of engagement, but how are you going to manage your customer service team to handle that many channels of engagements?
Hence, aside from the need to record all the interactions for review, there is also the need for a centralised cloud omnichannel engagement platform. All customer engagements channels will be consolidated under one dashboard keeping it simple, productive, and easy.
Omnichannel Customer Engagement Solution
Cloud-based omnichannel platform which leverages on the WebRTC technology to offer comprehensive & centralised customer engagement solution across channels such as Click2Call, voice calls, chat, social media, e-mails, and instant messaging on Whatsapp, Wechat and more.
Customer Relationship Management is the core to every customer service. What we provide is a unified customer engagement platform which will give you seamless integration. Our solution is built specifically catered for your customer service team from the front end to back end, eliminating the need for multiple standalone solutions from different vendors which will require further customisation, giving you a clear simple solution. Gone were the days you worry about integrations across platforms.
CRM platform that offers a feature-rich solution that is able to manage interactions via various platforms such as email, phone, social media, and wechat.
Workforce Tracking Solution
A tracking module that enables complete real-time insights of your field workforce status.
AI-Powered Virtual Assistants
Chat and email bots, that enables businesses to implement virtual assistants to enhance their customer experience.
AI-Powered Interaction Analytics
Leading-edge AI solution that automates quality monitoring of omnichannel interactions and delivered critical business intelligence for better decision making.