Call Center Software

Contact Center as a Service (CCaaS) is a cloud customer experience solution that enables companies to use a contact center provider's software. Nubitel’s CCaaS model allows your business to subscribe to what you need in our wide offering of solutions and modules. This decreases the need for internal IT support and their precious time. It is our responsibility to maintain and develop the system which allows your business to focus solely on using our system to give better customer service and experience. Operating differently from other solution providers in Singapore, we provide contact center software in two forms which are either hosted in the cloud or hosted on-premises.   

Contact Center deals with high volume of customers from different channels that are handled by different agents. Ranging from startups, SMEs to MNCs, Nubitel’s call center software manage the daily operations of a customer service department. Our customer experience software helps you in keeping track of all customer interactions, forecasting and reporting, appointment scheduling, employee training and so many more to customize with your very own requirements. 

The typical and traditional contact center provides voice only inbound, outbound and limited self-service customer interactions in the old days. Call center software nowadays is no longer just about receiving voice calls or emails from customers, the form of communication has ventured into messages in a variety of media. Most of the enterprises are now digitally transform themselves with some degree of automation in their first customer interaction. With Nubitel’s customer experience software, your customer service employees have access to account information and interaction history of customers are able to provide a real-time, personalized customer experience across all channels including voice, video, web and social chat. This seamless customer journey is a great experience for your customers and a strategy to retain your customer in the long run.  

Most of our clients that prefer to have our system on cloud are small and medium enterprises. They have less budget and hence more inclined to pay-as-you-go model. Whereas, most of our clients from government agencies prefer to invest in on-premises infrastructure and lock into multi-year contracts. Nubitel’s ability to integrate with other core business systems such as CRM (Customer Relationship Management) and UCaaS (Unified Communications as a Service) are big bonus as to why our customers choose us over other solution providers that have been in the industry for a long period.

Nubitel Cloud Customer Engagement Suite is a call center technology solution that provides cloud based call center software which is accessible from virtually anywhere, eliminating the need for a physical office space and hardware. This can significantly reduce in costs and increase scalability to support evolving customer experience. Nubitel Cloud Suite is an important element for your multichannel marketing where you can manage all platforms in single interface. Moreover, you can track and gather data based on customer contacts. Nubitel provides  subscription basis CCaaS (contact center as a service) where you can scale up or down easily. 

You can enjoy the features of Nubitel’s cloud based call center software as below:

• Self-service via IVR (Interactive Voice Response) and Bots
• Inbound, Outbound and Blended
• Voice & Screen Recording 
• Intelligent routing, powered by AI to ensure perfect match agent/customer
• Quality monitoring with Speech Recognition & Sentiment Analysis
• Real-time reporting via web & apps
• Workforce Optimization 
• Gamification