Nubidesk – Nubitel
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A Fully Interactive Cloud CRM Solution for Your Business

Close leads faster by engaging with your leads and mapping the customer journey

CRM Current Facts and Statistics

A properly implemented CRM can generate a
245% ROI
for your business.

(Source: Forrester)

Salespeople shorten their sales cycles by
8% to 14%
because of the accessibility of CRM data.

(Source: Nucleus Research)

74% of users
said their CRM system gave them improved access to customer data and were able to form better relationships with their customers.

(Source: Software Advice)

64.2% of companies
using a CRM rate the technology as “impactful” or “very impactful” to their ability to produce great results and grow their businesses.

(Source: LinkedIn)

Nubitel's Cloud CRM Solution

Even with the best customer interaction tools, no customer experience is complete without a Customer Interaction Hub (CIH) or Customer Relationship Management (CRM).

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Introducing Nubidesk, our built-in CIH/CRM that allows your business to create and maintain a clear view of the profile and interaction history of every client easily. It is making it easy for all users to access the same information at any time through the internet. As information is stored in the cloud, you and your team can view customer information by accessing the CRM data on the go with mobile or tablets.

Track and Manage Your Customer Profile and Interaction

With additional modules for Lead Management, Ticketing System, Case Management System, Customer Appointment Portal and Email Management System

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Lead Management

Manage all information of your leads and customers in every stage. You can easily assign calls, send emails, generate reports and manage your sales pipeline instead of spending time digging through spreadsheets.

Case Management System

Cases can be monitored and analyzed in a centralized data system utilizes cloud databases that can be accessed by authorized persons and customized to suit the requirements of your business needs.

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Helpdesk Ticketing System

With Nubidesk’s advanced helpdesk ticketing system, it assigns reference numbers to email queries. Live agents are able to track and respond to email requests with previous details and the latest status of the ticket.

Customer Appointment Portal

No hassle on scheduling and rescheduling appointments. Your leads and clients can have a view on your availability, book their appointments and reschedule at ease.

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Email Management System

Manage large amount of inbound emails in one universal queue. With Nubidesk, you are able to categorize request and set priority levels for all your emails.

How Nubidesk helps Your Team
Marketing

Supports all the core areas of marketing and target the right customer profiles in marketing campaigns with specific demography and behaviour. Hence, the marketing team can develop a better marketing strategy that aligns with the sales team activities.

Sales

Get a deeper understanding of their prospects, customers and manage their sales pipeline better. The CRM helps to automate daily tasks, keep tracking the data and improve sales of productivity.

Customer Service

Improve customer engagement and retention as customized reporting provides the needed customer insight as well as their interactions history. Speech analytics, on the other hand, helps to interpret the sentiment of your customers.

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Personalization for Invincible CX

Nubidesk enables businesses to provide a more personalized customer support experience.

A powerful Cloud CRM that fits in your pocket

Empower internal collaboration with your team anytime and anywhere, using any device. Nubidesk keeps you on the pulse of customer support, and the interactions with your customers.

Reports and Insights to Measure Your Support and Improve Performance

View key metrics of your customer support team such as key support metrics, response times, SLA reports and so on with a simple interface. Understand your customers with more relevant data sets and execute ways to enhance support quality and process.

Integrate Nubitel’s Cloud Telephony, Cloud Customer Engagement Solution and Chatbot

Our Nubitel cloud communication solution integration that unifies all of your customer information from different communication channels eg calls, social media or social chats. Close sales leads and solve customers’ issues immediately by employing chatbots.

Platform for Omnichannel Approach

Close tickets faster and provide end-to-end customer journey management with different platforms and channels such as email, phone, social media, webchat, from lead generation to sales pipeline and customer support. Meanwhile, you are able to manage several brands from a single account.

Seamless Integration with Other Customer Engagement Tools

Unify all your customer information from different communication channels such as calls, social media or social chats, web chat.


Chatbot Integration
Webchat
Social Chat App
Email

Telephony Integration
Voicemail automation
Call history and report
Auto-Attendant (IVR)
Outbound calls and inbound calls
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Social Media and Social Chat Integration
Facebook
Twitter
Instagram
WhatsApp
Telegram
Line
WeChat

Customer Engagement Platform Integration
Speech analytics
Sentiment analysis
Quality monitoring report

Features of Nubidesk

E-mail Interaction
Chat Interaction
Report Management
Ticket System
Script Management
Category Management
Approval Management
Outbound SMS Reminder
Log History
Knowledge Base Module
Dashboard Matrix
Lead Management
Email Management Module
Click-to-Dial Functionalities
Appointment management module
Case Management

Why Nubidesk

Save Cost

It’s affordable and flexible as it eliminates huge investment when you subscribe to the hosted (cloud) version.

Feature-Rich Solution

Integrations, easy implementation of tools such as cloud phone system, customer engagement tools, chatbots with CRM of tools such as cloud phone system, customer engagement tools, chatbots with CRM

Scalable and Flexible

We build customised CRM for you based on your requirement and business needs.

Next Generation Cloud CRM

Cloud based SaaS service that is mobile-ready, fast, and simple to use.

REQUEST A DEMO NOW!

Get to know Nubitel. Chat with us for about 15 minutes about your project, and we'll help you find the solution.