Close leads faster by engaging with your leads and mapping the customer journey
(Source: Nucleus Research)
(Source: Software Advice)
Even with the best customer interaction tools, no customer experience is complete without a Customer Interaction Hub (CIH) or Customer Relationship Management (CRM).
With additional modules for Lead Management, Ticketing System, Case Management System, Customer Appointment Portal and Email Management System
Manage all information of your leads and customers in every stage. You can easily assign calls, send emails, generate reports and manage your sales pipeline instead of spending time digging through spreadsheets.
Cases can be monitored and analyzed in a centralized data system utilizes cloud databases that can be accessed by authorized persons and customized to suit the requirements of your business needs.
With Nubidesk’s advanced helpdesk ticketing system, it assigns reference numbers to email queries. Live agents are able to track and respond to email requests with previous details and the latest status of the ticket.
No hassle on scheduling and rescheduling appointments. Your leads and clients can have a view on your availability, book their appointments and reschedule at ease.
Manage large amount of inbound emails in one universal queue. With Nubidesk, you are able to categorize request and set priority levels for all your emails.
Supports all the core areas of marketing and target the right customer proﬁles in marketing campaigns with speciﬁc demography and behaviour. Hence, the marketing team can develop a better marketing strategy that aligns with the sales team activities.
Get a deeper understanding of their prospects, customers and manage their sales pipeline better. The CRM helps to automate daily tasks, keep tracking the data and improve sales of productivity.
Improve customer engagement and retention as customized reporting provides the needed customer insight as well as their interactions history. Speech analytics, on the other hand, helps to interpret the sentiment of your customers.
Nubidesk enables businesses to provide a more personalized customer support experience.
Empower internal collaboration with your team anytime and anywhere, using any device. Nubidesk keeps you on the pulse of customer support, and the interactions with your customers.
View key metrics of your customer support team such as key support metrics, response times, SLA reports and so on with a simple interface. Understand your customers with more relevant data sets and execute ways to enhance support quality and process.
Our Nubitel cloud communication solution integration that uniﬁes all of your customer information from different communication channels eg calls, social media or social chats. Close sales leads and solve customers’ issues immediately by employing chatbots.
Close tickets faster and provide end-to-end customer journey management with different platforms and channels such as email, phone, social media, webchat, from lead generation to sales pipeline and customer support. Meanwhile, you are able to manage several brands from a single account.
Unify all your customer information from different communication channels such as calls, social media or social chats, web chat.
It’s affordable and ﬂexible as it eliminates huge investment when you subscribe to the hosted (cloud) version.
Integrations, easy implementation of tools such as cloud phone system, customer engagement tools, chatbots with CRM of tools such as cloud phone system, customer engagement tools, chatbots with CRM
We build customised CRM for you based on your requirement and business needs.
Cloud based SaaS service that is mobile-ready, fast, and simple to use.
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