Inbound/Outbound Voice Call Functionalities
Outbound Dialer (Power)
ACD with Intelligent Routing
Multi-level IVR (Basic)
Everything in CX Voice, plus:
Omnichannel (Voice, Video, Email, Web chat and Social Media)
Facebook Messenger Integration
Media Type Prioritization
Advanced Outbound Dialer (Preview, Predictive)
Customized Report Uploader
Service/Campaign List Manager
*required for CX Voice/Omnichannel
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