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OMNICHANNEL CLOUD CONTACT CENTER

CX Voice

Inbound/Outbound Voice Call Functionalities

Blended Agent

Outbound Dialer (Power)

ACD with Intelligent Routing

Voice Recording

Multi-level IVR (Basic)

and more

CX Omnichannel

Everything in CX Voice, plus:

Omnichannel (Voice, Video, Email, Web chat and Social Media)

Facebook Messenger Integration

Media Type Prioritization

Advanced Outbound Dialer (Preview, Predictive)


and more

CX Supervisor

Monitoring Tools

Standard Reporting

Customized Report Uploader

Service/Campaign List Manager

Configurable Wallboard

Skillset Management

and more

*required for CX Voice/Omnichannel

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