Call Center Solution Management System Software For Small Business Malaysia, Auto Based Predictive Diale Dialer

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Digitally Transform All Your Business Communication Needs With Nubitel

Unified Communications

Cloud-Based VOIP Telephony Service

  • Nubitel UC is a Cloud-based business VOIP Telephony Service which delivers all PBX phone services to you via the Internet using the latest VoIP technologies.
  • Nubitel UC enables businesses, big or small, to manage multiple forms of communication with its extensive features.

Omnichannel Cloud Customer Interaction

Cloud-based Omnichannel Customer Engagement platform

  • Nubitel CX is a cloud based omnichannel platform which leverages on the WebRTC technology to offer comprehensive & centralized customer engagement solution across channels such as Click2Call, voice calls, video calls, chat, social medias, e-mails and instant messaging on WhatsApp, WeChat and more.
  • Nubitel CX enables companies to achieve their customer experience goals and create exceptional customer engagement, without the hassle and high costs of upfront investments.

AI-Powered Chatbots

Artificial Intelligence Chatbots and Email Bots

  • Nubibot enables businesses to implement Virtual Assistants to assist and enhance their customer experience anytime of the day. Nubibot allows you to easily create, manage and track your chatbots.
  • Coupled with Nubitel CX, Nubibot enables businesses to provide a holistic customer engagement experience to their customers.

Cloud-Based CRM

Customer Relationship Management System

  • Nubidesk is a CRM platform that allows customers information sharing between different departments in a company. This affordable and feature-rich solution is able to manage interactions via various platforms such as Email, Phone, Social Media and WebChat. Nubidesk features include Report, Script and Case Management, Click-to-Dial, Chat Interaction and many more.


Brought to you by Microtel Technology, the customer interaction management solutions company that has been helping enterprises for 18 years.

Carrier Class System

Nubitel’s Cloud Contact Center Solution is a carrier class system that boasts 99.999% system reliability and stability.

Simple To Use

Customer Service can be complex and tricky. The tools that you use shouldn't be.


Scale up or down easily with Nubitel’s Cloud Unified Communications. Pay for only what you use, integrate with other tools and expand to fit your business requirements.


Access Nubitel Cloud Communication solutions from anywhere using any device.

Optimize your Customer Experience with Nubitel CX’s Customer Engagement Solution:

  • Simplified software deployment, which allows cost efficiency and increased business agility.
  • A complete Omni-channel Cloud Contact Center platform that can set up and manage multi-channel campaigns on voice, video, email, web chat as well as social media from a single interface.
  • With a WebRTC-enabled browser, your remote agents are always ready to cater to your customer’s needs.

How Nubitel UC’s Cloud VOIP Telephony enables mobility in your team:

  • Seamless mobile access: Connect employees, locations and devices with a single communication system.
  • Display your office number wherever you dial from your smartphone.
  • VOIP Telephony that can run on a parallel system or even be installed on the same hardware.
  • 3 Way Conferencing that connects multiple parties immediately even across different geographical locations with just a few clicks.
nubitel customer service

How to improve customer experience with Nubibot’s chatbot and email bots:

  • Double up the amount of customer queries handled in a day.
  • Create your own personalized Chatbot.
  • Always be at service for your customers 24/7.
  • Deploy Nubibot to where your customers are.
  • Allows seamless transfer to live agents.


Chat with us for about 15 minutes about your project, and we'll help you find the solution.
We'd love to know a bit about yourself and your company.