Omnichannel Customer Engagement and Contact Center Solutions
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Omnichannel Contact Center Solution

An Omnichannel Cloud Contact Center Solution that offers users flexibility and scalability which leads to a next-level Customer Experience. Manage interactions from multiple channels from a single platform.


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An Omnichannel Cloud Contact Center Solution that offers users flexibility and scalability which leads to a next-level Customer Experience. Manage interactions from multiple channels from a single platform.


Nubitel’s Omnichannel Customer Experience Platform is a single interface that combines multiple touchpoints such as voice, video, e-mail, social media and instant messaging app (WhatsApp, Facebook Messenger, WeChat and Line), making customers easily access to your business products and services. Nubitel’s Omnichannel Customer Engagement Solutions enables your customers to have a seamless experience without having to wait for a longer time and get better engagement across all your marketing platforms. Your customers’ enquiries will pop up in Nubitel’s Omnichannel interface and immediately assign to your employees to reply them without being ignored or lost. Customers nowadays appreciate fast response time and quick solution to their problem. All these important metrics can be tracked by you to see customers satisfaction and employees performance all in a single omnichannel platform.


Most of the organizations say their channels are managed in silos with different management platforms or applications. This could be a hassle to manage and your customers might experience bad omnichannel customer service where they need to repeat multiple times for the same issues they face. A great omnichannel customer experience is crucial in retaining your customers and helping to secure more deals. While delivering an excellent omnichannel customer service, it is also important to know that how customers engage with your business and their satisfaction towards the services you provided in order to keep your business sustainable. Nubitel’s customer engagement solution enable you to generate different real-time customer insights and in-depth reports for all your communication channels and efforts.


It is a myth that you always need high upfront fees to set up a proper contact center solution. However, it is not costly to use contact center solution whether you are a big or small enterprise with Nubitel. Nubitel addresses businesses' need for a total customer engagement solution that is innovative, cost-effective, flexible, scalable and simple.


Having an omnichannel customer engagement platform for business is a critical point to compete with your competitors in Singapore. It benefits the company in terms of short term and long term business strategy to apply omnichannel contact center solution in your business. Nubitel’s highly secure and scalable system can help you to boost your customer engagement instantly at a significant rate. With more than 18-year of experience in serving customers from contact centre, it has been proven that our system caters to the changes in different communication needs from consumers. Our offering ranges from call to social chat app service.


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Why Nubitel CX


Omnichannel


Connect with customers over their preferred channels


Competitive Cost


Our ‘pay-as-you-go’ options enables you to save on installation costs


Customer Experience


Master your customer experience strategy with Nubitel CX


Full-Featured Cloud Solution


We provide Full-Featured Cloud Solution based on our customer needs

Businesses should start enhancing its omnichannel interactions to create a seamless customer experience. According to Gartner, 94% of customers going through an effortless experience are likely to repurchase vs. only 4% of those who went through a high level of effort.

Benefits

Open APIs
Integration with 3rd Party CRMs via our pre-built API connectors or any other system with ease
Security
Reliable and safe contact center system that runs on a high speed
Web RTC
In build Web RTC technology without utilizing any device. Answer calls directly from web browser without any installation
Scalable
Add and remove agents as required and introduce new features into your contact center without the need of purchasing new hardware
Click to interact
Customer can click to interact via their preferred channels such as voice, video or chat
In-built Web IVR Designer
Design your own Interactive Voice Response flow easily with our user-friendly GUI
Open APIs
Integration with other CRMs via our pre-built API connectors or any other system with ease
Web RTC
Easily integrate WebRTC with your current hardware and seamlessly operate calling functionalities
Self Service
Saving customer time and effort by offering easy and effective Self-service IVR options for basic customer enquiries
Security
Reliable and safe contact center system that runs on a high speed
Scalable
Offer and introduce new features into your contact center without the need of purchasing new hardware
Advanced Customer Service
Skills-based routing allows callers experience to be faster and more effective

Organisations with a poor omnichannel strategy retain just 33% of customers. Brands with effective omnichannel engagement programmes keep 89% of customers.
- Aberdeen Group

Agent & Supervisor Web Portal

Monitoring and configuration tool for the contact center with its own advanced business intelligence reporting system. The supervisor can create agents, teams, services, define business rules, access reports and statistic data.

Quality Monitoring with Speech Analytics

Analyzing voice recordings, emails/ chat transcripts or live customer interactions via speech recognition to retrieve useful information and provide quality assurance.

Agent & Supervisor Web Portal

Monitoring and configuration tool for the contact center with its own advanced business intelligence reporting system. The supervisor can create agents, teams, services, define business rules, access reports and statistic data.

Quality Monitoring with Speech Analytics

Analyzing voice recordings, emails/ chat transcripts or live customer interactions via speech recognition to retrieve useful information and provide quality assurance.

Features


Web RTC Recording


In-built Web RTC Recording without voice logger in every channels.


Outbound


Nubitel's outbound dialer technology includes predictive dialer algorithm


Analytics & Reporting


Monitor campaigns, queues, IVRs, scripts, lists, departments, teams and agents performance from any device for prompt action.


Intelligent Routing


Route customers to the most skilled or available agents. Match customers to agents by routing customers to the most suitable agents.


Integrations


Standard off-the-Shelf integrations with Zendesk, Sugar CRM, MS Dynamics and Salesforce.


All-In-One Omnichannel Platform


Single interface for multichannel interactions without toggling between applications or web.

Explore Our Platform

REQUEST A DEMO NOW!

Chat with us for about 15 minutes about your project and we'll help you find the solution.