Omnichannel Contact Center Solution

An Omnichannel Cloud Contact Center Solution that offers users flexibility and scalability which leads to a next-level Customer Experience. Manage interactions from multiple channels from a single platform.

An Omnichannel Cloud Contact Center Solution that offers users flexibility and scalability which leads to a next-level Customer Experience. Manage interactions from multiple channels from a single platform.

Nubitel’s Omnichannel Customer Experience Platform is a single interface that combines multiple touchpoints such as voice, video, e-mail, social media and instant messaging app (WhatsApp, Facebook Messenger, WeChat and Line), making customers easily access to your business products and services. Nubitel’s Omnichannel Customer Engagement Solutions enables your customers to have a seamless experience without having to wait for a longer time and get better engagement across all your marketing platforms. Your customers’ enquiries will pop up in Nubitel’s Omnichannel interface and immediately assign to your employees to reply them without being ignored or lost. Customers nowadays appreciate fast response time and quick solution to their problem. All these important metrics can be tracked by you to see customers satisfaction and employees performance all in a single omnichannel platform.

Most of the organizations say their channels are managed in silos with different management platforms or applications. This could be a hassle to manage and your customers might experience bad omnichannel customer service where they need to repeat multiple times for the same issues they face. A great omnichannel customer experience is crucial in retaining your customers and helping to secure more deals. While delivering an excellent omnichannel customer service, it is also important to know that how customers engage with your business and their satisfaction towards the services you provided in order to keep your business sustainable. Nubitel’s customer engagement solution enable you to generate different real-time customer insights and in-depth reports for all your communication channels and efforts.

It is a myth that you always need high upfront fees to set up a proper contact center solution. However, it is not costly to use contact center solution whether you are a big or small enterprise with Nubitel. Nubitel addresses businesses' need for a total customer engagement solution that is innovative, cost-effective, flexible, scalable and simple.

Having an omnichannel customer engagement platform for business is a critical point to compete with your competitors in Singapore. It benefits the company in terms of short term and long term business strategy to apply omnichannel contact center solution in your business. Nubitel’s highly secure and scalable system can help you to boost your customer engagement instantly at a significant rate. With more than 18-year of experience in serving customers with contact centre solutions in Singapore, it has been proven that our system caters to the changes in different communication needs from consumers. Our offering ranges from call to social chat app service.