Benefits

Open APIs
Integration with 3rd Party CRMs via our pre-built API connectors or any other system with ease
Security
Reliable and safe contact center system that runs on a high speed
Web RTC
In build Web RTC technology without utilizing any device. Answer calls directly from web browser without any installation
Scalable
Add and remove agents as required and introduce new features into your contact center without the need of purchasing new hardware
Click to interact
Customer can click to interact via their preferred channels such as voice, video or chat
In-built Web IVR Designer
Design your own Interactive Voice Response flow easily with our user-friendly GUI
Open APIs
Integration with other CRMs via our pre-built API connectors or any other system with ease
Web RTC
Easily integrate WebRTC with your current hardware and seamlessly operate calling functionalities
Self Service
Saving customer time and effort by offering easy and effective Self-service IVR options for basic customer enquiries
Security
Reliable and safe contact center system that runs on a high speed
Scalable
Offer and introduce new features into your contact center without the need of purchasing new hardware
Advanced Customer Service
Skills-based routing allows callers experience to be faster and more effective

Businesses should start enhancing its omnichannel interactions to create a seamless customer experience. According to Gartner, 94% of customers going through an effortless experience are likely to repurchase vs. only 4% of those who went through a high level of effort.

Feature Highlights


Web RTC Recording


In-built Web RTC Recording without voice logger in every channels.


Outbound


Nubitel's outbound dialer technology includes predictive dialer algorithm


Analytics & Reporting


Monitor campaigns, queues, IVRs, scripts, lists, departments, teams and agents performance from any device for prompt action.


Intelligent Routing


Route customers to the most skilled or available agents. Match customers to agents by routing customers to the most suitable agents.


Integrations


Standard off-the-Shelf integrations with Zendesk, Sugar CRM, MS Dynamics and Salesforce.


All-In-One Omnichannel Platform


Single interface for multichannel interactions without toggling between applications or web.

Explore Our Platform

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