Benefits
| Open APIs Integration with 3rd Party CRMs via our pre-built API connectors or any other system with ease |
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Security Reliable and safe contact center system that runs on a high speed |
| Web RTC In build Web RTC technology without utilizing any device. Answer calls directly from web browser without any installation |
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Scalable Add and remove agents as required and introduce new features into your contact center without the need of purchasing new hardware |
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| Click to interact Customer can click to interact via their preferred channels such as voice, video or chat |
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In-built Web IVR
Designer Design your own Interactive Voice Response flow easily with our user-friendly GUI |
| Open APIs Integration with other CRMs via our pre-built API connectors or any other system with ease |
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| Web RTC Easily integrate WebRTC with your current hardware and seamlessly operate calling functionalities |
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| Self Service Saving customer time and effort by offering easy and effective Self-service IVR options for basic customer enquiries |
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Security Reliable and safe contact center system that runs on a high speed |
|
Scalable Offer and introduce new features into your contact center without the need of purchasing new hardware |
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Advanced Customer
Service Skills-based routing allows callers experience to be faster and more effective |
“Businesses should start enhancing its omnichannel interactions to create a seamless
customer experience. According to Gartner, 94% of customers going through an
effortless experience are likely to repurchase vs. only 4% of those who went through
a high level of effort.”
“Businesses should start enhancing its omnichannel interactions to create a seamless customer experience. According to Gartner, 94% of customers going through an effortless experience are likely to repurchase vs. only 4% of those who went through a high level of effort.”
Feature Highlights
Web RTC Recording
In-built Web RTC Recording
without voice
logger in every channels.
Outbound
Nubitel's outbound dialer
technology includes predictive
dialer algorithm
Analytics & Reporting
Monitor campaigns, queues,
IVRs, scripts, lists, departments,
teams and agents performance
from any device for prompt
action.
Intelligent Routing
Route customers to the most
skilled or available agents. Match customers
to agents by routing customers
to the most suitable agents.
Integrations
Standard off-the-Shelf
integrations with Zendesk, Sugar CRM,
MS Dynamics and Salesforce.
All-In-One
Omnichannel Platform
Single interface for
multichannel interactions
without toggling between
applications or web.
Web RTC Recording
In-built Web RTC Recording without voice logger in every channels.
Outbound
Nubitel's outbound dialer technology includes predictive dialer algorithm
Analytics & Reporting
Monitor campaigns, queues, IVRs, scripts, lists, departments, teams and agents performance from any device for prompt action.
Intelligent Routing
Route customers to the most skilled or available agents. Match customers to agents by routing customers to the most suitable agents.
Integrations
Standard off-the-Shelf integrations with Zendesk, Sugar CRM, MS Dynamics and Salesforce.
All-In-One Omnichannel Platform
Single interface for multichannel interactions without toggling between applications or web.
