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Say goodbye to your old communication methods. Bring your business communications to the cloud with NubitelCustomer Interaction Management.

Explore the right customer experience solution for yourcustomer engagement needs

MOST POPULAR PLAN
Calls & Interactions
WebRTC Agent Desktop
Personalized Greetings / IVR Prompts
Single Interface for Multi-Channel interactions
Call Recording
Call control options
Call Dispositions
Interaction queues
Bring Your Own Carrier*
Video Call Interaction Handling
Chat Interaction Handling
Email Interaction Handling
Social Media Interaction Handling
(Facebook & Twitter)
Media type prioritization
Customer Interaction Apps*
Agent Script Designer*
Intelligent Routing
Forward-to-Phone
Text-to-speech*
Interactive Voice Response (IVR) System
Auto Call Distribution (ACD) for Voice
Multichannel ACD for Video Call, Email, Chat, & Social Media
Skills-Based Routing
Intelligent Reconnect
Outbound
Outbound Caller ID
Power Dialer
Inbound & Outbound blending
Answer Machine Detection
Predictive Dialer
Integrations
CRM Pop-up (URL-based)
CRM Connectors
(Salesforce, SugarCRM, MS Dynamics, Zendesk)
Contact History
APIs Integration and SDKs
Monitoring & Reporting (Supervisor License)
Real-time Monitoring
Historical Reporting
Wallboard
Customizable Reports
Service Level Alerts
Interaction Recording and Export
Workforce Optimization Add-Ons
Workforce Management
Gamification
E-Learning
Support & Maintanence
Knowledge Base Support
Email Support
Phone Support
Dedicated Success Manager

* additional charges may apply

edm contact center package

Calls & Interactions
WebRTC Agent & Supervisor Portal
Recording
Voice Interaction Handling
Chat Interaction Handling
Email Interaction Handling
Social Media Interaction Handling
(Facebook & Twitter)
3rd Party Chat App (WhatsApp*, Telegram, Line, Wechat, Viber)
Intelligent Routing
Interactive Voice Response (IVR) System
Integrations
CRM Connectors
(Salesforce, SugarCRM, MS Dynamics, Zendesk)
APIs Integration and SDKs
Monitoring & Reporting (Supervisor)
Real-time Monitoring
Historical Reporting
Wallboard
Customizable Reports

* additional charges may apply

Explore the right customer experience solution for yourcustomer engagement needs

InboundOutbound
Most Popular
Omnichannel
Calls & Interactions
WebRTC Agent Desktop
Personalized Greetings / IVR Prompts
Single Interface for Multi-Channel interactions
Call Recording
Call control options
Call Dispositions
Interaction queues
Bring Your Own Carrier*
Video Call Interaction Handling
Chat Interaction Handling
Email Interaction Handling
Social Media Interaction Handling
(Facebook & Twitter)
Media type prioritization
Customer Interaction Apps*
Agent Script Designer*
Intelligent Routing
Forward-to-Phone
Text-to-speech*
Interactive Voice Response (IVR) System
Auto Call Distribution (ACD) for Voice
Multichannel ACD for Video Call, Email, Chat, & Social Media
Skills-Based Routing
Intelligent Reconnect
Outbound
Outbound Caller ID
Power Dialer
Inbound & Outbound blending
Answer Machine Detection
Integrations
CRM Pop-up (URL-based)
CRM Connectors
(Salesforce, SugarCRM, MS Dynamics, Zendesk)
Contact History
APIs Integration and SDKs
Telephony System*
Chatbots*
Monitoring & Reporting (Supervisor License)
Real-time Monitoring
Historical Reporting
Wallboard
Customizable Reports
Service Level Alerts
Interaction Recording and Export
Workforce Optimization Add-Ons
Workforce Management
Gamification
E-Learning
Support & Maintanence
Knowledge Base Support
Email Support
Phone Support
Dedicated Success Manager

* additional charges may apply