Explore the right customer experience solution for your customer engagement needs

	START YOUR TRIAL	START YOUR TRIAL	MOST POPULAR PLAN START YOUR TRIAL
Calls & Interactions
WebRTC Agent Desktop
Personalized Greetings / IVR Prompts
Single Interface for Multi-Channel interactions
Call Recording
Call control options
Call Dispositions
Interaction queues
Bring Your Own Carrier*
Video Call Interaction Handling
Chat Interaction Handling
Email Interaction Handling
Social Media Interaction Handling (Facebook & Twitter)
Media type prioritization
Customer Interaction Apps*
Agent Script Designer*
Intelligent Routing
Forward-to-Phone
Text-to-speech*
Interactive Voice Response (IVR) System
Auto Call Distribution (ACD) for Voice
Multichannel ACD for Video Call, Email, Chat, & Social Media
Skills-Based Routing
Intelligent Reconnect
Outbound
Outbound Caller ID
Power Dialer
Inbound & Outbound blending
Answer Machine Detection
Predictive Dialer
Integrations
CRM Pop-up (URL-based)
CRM Connectors (Salesforce, SugarCRM, MS Dynamics, Zendesk)
Contact History
APIs Integration and SDKs
Monitoring & Reporting (Supervisor License)
Real-time Monitoring
Historical Reporting
Wallboard
Customizable Reports
Service Level Alerts
Interaction Recording and Export
Workforce Optimization Add-Ons
Workforce Management
Gamification
E-Learning
Support & Maintanence
Knowledge Base Support
Email Support
Phone Support
Dedicated Success Manager
	START YOUR TRIAL	START YOUR TRIAL	START YOUR TRIAL

* additional charges may apply

edm contact center package

Calls & Interactions
WebRTC Agent & Supervisor Portal
Recording
Voice Interaction Handling
Chat Interaction Handling
Email Interaction Handling
Social Media Interaction Handling (Facebook & Twitter)
3rd Party Chat App (WhatsApp*, Telegram, Line, Wechat, Viber)
Intelligent Routing
Interactive Voice Response (IVR) System
Integrations
CRM Connectors (Salesforce, SugarCRM, MS Dynamics, Zendesk)
APIs Integration and SDKs
Monitoring & Reporting (Supervisor)
Real-time Monitoring
Historical Reporting
Wallboard
Customizable Reports

* additional charges may apply

Explore the right customer experience solution for your customer engagement needs

	Inbound	Outbound	Most Popular Omnichannel
Calls & Interactions
WebRTC Agent Desktop
Personalized Greetings / IVR Prompts
Single Interface for Multi-Channel interactions
Call Recording
Call control options
Call Dispositions
Interaction queues
Bring Your Own Carrier*
Video Call Interaction Handling
Chat Interaction Handling
Email Interaction Handling
Social Media Interaction Handling (Facebook & Twitter)
Media type prioritization
Customer Interaction Apps*
Agent Script Designer*
Intelligent Routing
Forward-to-Phone
Text-to-speech*
Interactive Voice Response (IVR) System
Auto Call Distribution (ACD) for Voice
Multichannel ACD for Video Call, Email, Chat, & Social Media
Skills-Based Routing
Intelligent Reconnect
Outbound
Outbound Caller ID
Power Dialer
Inbound & Outbound blending
Answer Machine Detection
Integrations
CRM Pop-up (URL-based)
CRM Connectors (Salesforce, SugarCRM, MS Dynamics, Zendesk)
Contact History
APIs Integration and SDKs
Telephony System*
Chatbots*
Monitoring & Reporting (Supervisor License)
Real-time Monitoring
Historical Reporting
Wallboard
Customizable Reports
Service Level Alerts
Interaction Recording and Export
Workforce Optimization Add-Ons
Workforce Management
Gamification
E-Learning
Support & Maintanence
Knowledge Base Support
Email Support
Phone Support
Dedicated Success Manager
	START YOUR TRIAL	START YOUR TRIAL	START YOUR TRIAL

* additional charges may apply