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Say goodbye to your old communication methods. Bring your business communications to the cloud with NubitelCustomer Interaction Management.
 |  | MOST POPULAR PLAN  | |
| Calls & Interactions | |||
| WebRTC Agent Desktop |  | | |
| Personalized Greetings / IVR Prompts | | | |
| Single Interface for Multi-Channel interactions | | | |
| Call Recording | | | |
| Call control options | | | |
| Call Dispositions | | | |
| Interaction queues | | | |
| Bring Your Own Carrier* | | | |
| Video Call Interaction Handling | | ||
| Chat Interaction Handling | | ||
| Email Interaction Handling | | ||
| Social Media Interaction Handling (Facebook & Twitter) | | ||
| Media type prioritization | | ||
| Customer Interaction Apps* | | | |
| Agent Script Designer* | | | |
| Intelligent Routing | |||
| Forward-to-Phone | | | |
| Text-to-speech* | | | |
| Interactive Voice Response (IVR) System | | | |
| Auto Call Distribution (ACD) for Voice | | | |
| Multichannel ACD for Video Call, Email, Chat, & Social Media | | ||
| Skills-Based Routing | | | |
| Intelligent Reconnect | | | |
| Outbound | |||
| Outbound Caller ID | | | |
| Power Dialer | | | |
| Inbound & Outbound blending | | | |
| Answer Machine Detection | | | |
| Predictive Dialer | | ||
| Integrations | |||
| CRM Pop-up (URL-based) | | | |
| CRM Connectors (Salesforce, SugarCRM, MS Dynamics, Zendesk) | | | |
| Contact History | | | |
| APIs Integration and SDKs | | | |
| Monitoring & Reporting (Supervisor License) | |||
| Real-time Monitoring | | ||
| Historical Reporting | | ||
| Wallboard | | ||
| Customizable Reports | | ||
| Service Level Alerts | | ||
| Interaction Recording and Export | | ||
| Workforce Optimization Add-Ons | |||
| Workforce Management | | | |
| Gamification | | | |
| E-Learning | | | |
| Support & Maintanence | |||
| Knowledge Base Support | | | |
| Email Support | | | |
| Phone Support | | | |
| Dedicated Success Manager | | | |
* additional charges may apply
| Inbound | Outbound | Most Popular Omnichannel | ||
| Calls & Interactions | ||||
| WebRTC Agent Desktop | | | | |
| Personalized Greetings / IVR Prompts | | | | |
| Single Interface for Multi-Channel interactions | | | | |
| Call Recording | | | | |
| Call control options | | | | |
| Call Dispositions | | | | |
| Interaction queues | | | | |
| Bring Your Own Carrier* | | | | |
| Video Call Interaction Handling | | |||
| Chat Interaction Handling | | |||
| Email Interaction Handling | | |||
| Social Media Interaction Handling (Facebook & Twitter) | | |||
| Media type prioritization | | |||
| Customer Interaction Apps* | | | | |
| Agent Script Designer* | | | | |
| Intelligent Routing | ||||
| Forward-to-Phone | | | | |
| Text-to-speech* | | | | |
| Interactive Voice Response (IVR) System | | | | |
| Auto Call Distribution (ACD) for Voice | | | | |
| Multichannel ACD for Video Call, Email, Chat, & Social Media | | |||
| Skills-Based Routing | | | | |
| Intelligent Reconnect | | | | |
| Outbound | ||||
| Outbound Caller ID | | | | |
| Power Dialer | | | | |
| Inbound & Outbound blending | | | | |
| Answer Machine Detection | | | | |
| Integrations | ||||
| CRM Pop-up (URL-based) | | | | |
| CRM Connectors (Salesforce, SugarCRM, MS Dynamics, Zendesk) | | | | |
| Contact History | | | | |
| APIs Integration and SDKs | | | | |
| Telephony System* | | | | |
| Chatbots* | | |||
| Monitoring & Reporting (Supervisor License) | ||||
| Real-time Monitoring | | |||
| Historical Reporting | | |||
| Wallboard | | |||
| Customizable Reports | | |||
| Service Level Alerts | | |||
| Interaction Recording and Export | | |||
| Workforce Optimization Add-Ons | ||||
| Workforce Management | | | | |
| Gamification | | | | |
| E-Learning | | | | |
| Support & Maintanence | ||||
| Knowledge Base Support | | | | |
| Email Support | | | | |
| Phone Support | | | | |
| Dedicated Success Manager | | | | |
* additional charges may apply