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Tag: digital transformation

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Tuesday, 09 March 2021 / Published in BLOG, Contact Center Solution

5 Things you Must Know Before Adopting a Cloud Omnichannel Customer Engagement Solution

There’s no doubt that the pandemic has changed the way we live, work, and consume products. With things like lockdown, social distancing, and working from home, it changes how people interact with brands and companies.   For companies today to achieve excellent customer experience, they are required to understand their purpose and re-evaluate the evolving
contact center solutiondigital transformationOmnichannel Contact Centre

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