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Tag: Remote Workforce

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Tuesday, 01 December 2020 / Published in BLOG, Contact Center Solution, Technology

5 Little-Known Factors That Could Better Your Remote Customer Service Agent’s Performance.

Most businesses are struggling to navigate the impact of Covid-19, how the pandemic is affecting different departments varies dramatically from one department to another. One of the hardest-hit department is often customer service. No doubt there has been an increase in the level of customer emotion and anxiety in service calls – from unexpected travel
Contact CentreCustomer ServiceOmnichannel Contact CentreRemote Workforce

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