Nubitel API for Whatsapp Business
Leverage the world’s most used and popular social chat app to communicate with your customers through our official API, supported by WhatsApp

Deliver A Better Customer Experience with Nubitel WhatsApp Business API

1.6 Billion

people from 180+ countries use WhatsApp every month

60 Billion

messages sent per day

Use Cases

Send alerts and notifications, customer service and authentication

End-to-end encryption

of sensitive information provides security for your business

Boost your customer engagement with Nubitel’s WhatsApp Business API
As a Cloud Customer Engagement Solution Provider, Nubitel enables your WhatsApp Business account to connect to WhatsApp directly via official API and connect with your customers on a familiar channel that’s most convenient and indispensable to them.
Send and receive WhatsApp messages.

What WhatsApp Business can do for your customer support team and your business profile

SMEs and MNCs can make good use of our WhatsApp Business API for customer support, automated notifications as well as two-factor authentication:

Examples of easy and value-added outbound notifications:
Booking confirmations
Payment reminders
Order receipts
Delivery notifications
Flight alerts
Two-factor authentication (2FA) eg. verify conversion or verify request
Examples of a complete customer support:
Product enquiries
Engagement with personal customer service advisor
Scheduling and rescheduling of appointments
Billing support
Shipping and returns
Customer or merchant onboarding activities
Technical support

A single interface to manage all your chat interactions
Nubitel makes it easy for agents to deal with multiple chats at the same time across different messaging channels.

Omnichannel support

We heard you hate to run your messaging channels in silos. With Nubitel, you can manage your e-mail, WhatsApp, other social chat apps and etc in a single interface

Ticket and customer profile creation

Details of customers are recorded to keep a track history and enable your team to have the most updated customer profile.

Reporting & Analytics

Search, monitor and track various standard and customized reports including response time, agent activity, conversation handling times, CSAT, sentiment analytics, and other indicators to boost customer engagement and your business ROI.

Intelligent Routing

Distribute workload to agents according to the pre-set rules based on their skills and responsibilities. Nubitel system is able to route it to the agent with best fit to resolve the issue.

Easy Integration

Integrate with your current CRM such as SalesForce, SugarCRM and etc to keep track of your customer journey in your company’s sales pipeline.

Scale to the next level customer engagement with our AI-powered chatbots, Nubibot

Do you know that you can actually automate consumer inquiries? You don’t have to hire lots of agents. Nubitel has a complete solution to build, manage and optimize chatbots for your business.

Self-service Chatbot

Answer FAQs faster, shorter responding time and reduce workload for your customer support team and deliver a seamless customer experience.


Curate your messages with your customized business persona in several languages for your expanding business market. Additional languages can be added upon request.

Seamless Human Handoff

Handle customer’s query with agility, availability and consistency. Whenever human help is needed to continue in the transaction, Nubibot can redirect the interaction to live agent, driving sales with the right balance between artificial intelligence and human interaction. Full context will be passed to the next agent so that live agent can conduct a smooth conversation with customers..

WhatsApp Business Message Types and Pricing

There are two types of conversations on the WhatsApp Business API, each with different rates:

A conversation that initiates from a business sending a user a message outside the 24 hour customer service window. Messages that initiate a business-initiated conversation will require a message template.


A conversation that initiates in response to a user message. Any time a business replies to a user within the 24 hour customer service window, that message will be associated with a user-initiated conversation.

All conversations are measured in 24-hour increments or “sessions,” as we’ll refer to them here. These 24-hour conversation sessions start whenever the first message is delivered by a business, either in response to a user inquiry, or if a business-initiated message template is delivered.

Get a Free Non-Obligatory Consultation and Quote for Your Business Communication Solution.

Complete the form below and request for free quote.