people from 180+ countries use WhatsApp every month
messages sent per day
Send alerts and notifications, customer service and authentication
of sensitive information provides security for your business
SMEs and MNCs can make good use of our WhatsApp Business API for customer support, automated notifications as well as two-factor authentication:
|Two-factor authentication (2FA) eg. verify conversion or verify request|
|Engagement with personal customer service advisor|
|Scheduling and rescheduling of appointments|
|Shipping and returns|
|Customer or merchant onboarding activities|
We heard you hate to run your messaging channels in silos. With Nubitel, you can manage your e-mail, WhatsApp, other social chat apps and etc in a single interface
Details of customers are recorded to keep a track history and enable your team to have the most updated customer profile.
Search, monitor and track various standard and customized reports including response time, agent activity, conversation handling times, CSAT, sentiment analytics, and other indicators to boost customer engagement and your business ROI.
Distribute workload to agents according to the pre-set rules based on their skills and responsibilities. Nubitel system is able to route it to the agent with best fit to resolve the issue.
Integrate with your current CRM such as SalesForce, SugarCRM and etc to keep track of your customer journey in your company’s sales pipeline.
Do you know that you can actually automate consumer inquiries? You don’t have to hire lots of agents. Nubitel has a complete solution to build, manage and optimize chatbots for your business.
Answer FAQs faster, shorter responding time and reduce workload for your customer support team and deliver a seamless customer experience.
Curate your messages with your customized business persona in several languages for your expanding business market. Additional languages can be added upon request.
Handle customer’s query with agility, availability and consistency. Whenever human help is needed to continue in the transaction, Nubibot can redirect the interaction to live agent, driving sales with the right balance between artificial intelligence and human interaction. Full context will be passed to the next agent so that live agent can conduct a smooth conversation with customers..
A conversation that initiates from a business sending a user a message outside the 24 hour customer service window. Messages that initiate a business-initiated conversation will require a message template.
A conversation that initiates in response to a user message. Any time a business replies to a user within the 24 hour customer service window, that message will be associated with a user-initiated conversation.