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AI-powered chatbots can help contact center staff's to automate their daily tasks such as Tier-1 inquiries. Chatbots are able to front between 20 to 30% of Tier-1 customer queries. Leveraging on this technology can help businesses to reduce customer service costs and allow agents to address and focus on more complex queries.
Most people prefer messaging over face-to-face or voice calls to talk to businesses. The majority of businesses, however, don’t yet have the infrastructure in place to do so. With latest advances in AI, businesses can stay relevant and leverage on AI-powered chatbots to strengthen their touch points with their customers.
Cut down resolution times & response time up to 99% on your customer's Tier-1 inquiries. Automate your chats and be there for your customers 24/7. Simply acknowledging your customers lets them know that their complaint or inquiry has been received, and this can go a long way towards gaining a customer’s goodwill.
Build a corporate FAQ for your internal employees or customers so that your HR, IT, and other departments don't have to answer the same questions.
Enable customers to quickly and easily check dining choices, or chat directly to make a reservation. Check for hotel booking, movie or flight ticket schedules and make reservations.
Provide event information and resources quickly and conversationally conveying the brand and voice of your event. Set up notifications for upcoming events and hot deals.
Build the perfect store assistant to support the customer journey by delivering insights and information, suggest similar products, answer any product questions, and take the user through to cart or pass qualified customer leads to service representatives.
Smart, cognitive chatbots that transform the enterprise IT helpdesk and act as the Level 1 interface for query resolution, troubleshooting, ordering, status checking, new software training and more.
Reduce the process and improve the accuracy of symptoms collection and ailment identification, preventive care, post recovery care and feedback procedures. Check doctor schedules, update or book appointments.