Revolutionize your Customer Experience with A.I. Powered Virtual Assistant

Enhancing the Quality of your Customer Interactions

Leveraging on A.I. for Virtual Assistants

Our AI-powered virtual assistant enhances support for agents in both voice and chat interactions. Experience the advantages of improved response rates, heightened customer engagement, increased lead conversions, and efficient issue resolution.

Key Distinctions between a chatbot and conversational A.I.

Chatbots and conversational A.I. are related concepts, but they have some differences in terms of functionality and capabilities. Here’s an overview of the key distinctions:


Conversational A.I.

Scope and Purpose

A chatbot is a computer program designed to simulate conversation with human users, typically through text or speech. Chatbots are often used for specific, predefined tasks or interactions, such as answering frequently asked questions, providing customer support, or assisting with simple transactions.

Scope and Purpose

Conversational AI is a broader term that encompasses a wide range of technologies and approaches aimed at creating human-like interactions between machines and humans. While chatbots are a subset of conversational AI, conversational AI systems are more versatile and can handle dynamic conversations that go beyond simple scripts.

Natural Language Understanding (NLU)

Chatbots typically rely on rule-based or predefined scripting to understand and respond to user inputs. They may have limited natural language understanding and can struggle with understanding context or handling ambiguous queries.

Natural Language Understanding (NLU)

Conversational AI systems leverage advanced natural language processing (NLP) and machine learning techniques to understand and interpret user inputs more accurately. They can handle a wider range of conversational contexts and adapt to user behavior over time.

Complexity and Use Cases

Chatbots are suitable for relatively simple and repetitive tasks, such as answering common questions, providing basic information, or automating routine processes.

Complexity and Use Cases

Conversational AI is versatile and can be employed for a wide range of applications, including virtual assistants, healthcare diagnosis, financial advisory, and more complex tasks that require dynamic, context-aware interactions.

Nubibot Business Use Cases

Corprorate Knowledge Base

Build a corporate FAQ for your internal employees or customers so that your HR, IT, and other departments don’t have to answer the same questions.


Reduce the process and improve the accuracy of symptoms collection and ailment identification, preventive care, post recovery care and feedback procedures. Check doctor schedules, update or book appointments.

IT Helpdesk

Smart, cognitive chatbots that transform the enterprise IT helpdesk and act as the Level 1 interface for query resolution, troubleshooting, ordering, status checking, new software training and more.

Transfer from chatbot to live agents

Chat interactions can be transferred to agents if complicated issue detected by bot. The full transcript between customer and bot will be passed to the agent to handle the interaction with better understanding on the issue. We use speech analytics to track and obtain in-depth insights about your customers’ emotions as well as your agents’ performance. Such technology is rare to find in Singapore.

Rich text messaging

Break free from the confines of text—Nubibot enables your chatbots to express themselves more dynamically by presenting information through engaging elements like image carousels, quick replies, and multi-bubble responses.

Train intent and behavior models

Nubibot empowers you to customize your bots for a ‘more human’ touch through our advanced chat engine, which meticulously analyzes user queries and crafts contextually relevant responses.

Deploy across multiple platforms

Deploy Nubibot to your customers wherever they are. Nubibot seamlessly integrates with various platforms including Facebook Messenger, Twitter, Telegram, WeChat, SMS, or your very own website.

Learn more on how Nubibot can transform your customer engagement strategy

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Nubitel is a Cloud Communication Solution Provider, offering a full spectrum of Customer Engagement Solutions.