Discover Nubitel AI, the leading AI contact centre solution in Southeast Asia

Nubitel AI leverages natural language processing (NLP), machine learning, and speech recognition to create intelligent virtual agents, chatbots, and voice assistants that understand and respond to human language. These systems handle tasks ranging from answering FAQs to assisting with complex service requests.

Nubitel AI: The Future of Customer Engagement is here

Welcome to the future of customer engagement! Nubitel AI is revolutionizing how businesses interact with their customers, offering seamless, personalized, and efficient communication through advanced technologies.

Sentiment Analysis

Evaluate customer interactions, identifying and interpreting emotions expressed through text or speech. Provides insights into overall customer satisfaction and highlighting areas for improvement.

AI-powered Chatbot

A sophisticated virtual assistant that uses artificial intelligence, natural language processing (NLP), and machine learning to understand and respond to human language.

AI Voicebot

An AI voicebot is an advanced virtual assistant that uses artificial intelligence and natural language processing (NLP) to interact with users through spoken language.

AI Quality Assurance

Analyze post-interaction customer calls and chat sessions to assess performance, ensure compliance, and identify areas for improvement.

AI Capabilities for Contact Center Solutions

Nubitel AI is a platform utilizing Automatic Speech Recognition (ASR), Large Language Models (LLM), Natural Language Understanding (NLU), and Generative AI to enhance personalized customer engagement. By leveraging GenAI and LLM, Nubitel AI surpasses traditional sentiment analysis by providing detailed insights into customer interactions.

It analyzes various audio dynamics to accurately gauge the true sentiment of interactions, detecting shifts in emotions throughout the conversation. This gives businesses a deeper understanding of customer engagement compared to conventional tools.

Nubitel AI provides a comprehensive summary of agent calls, offering valuable insights and facilitating improved follow-up and accountability.

Our AI Call Summaries optimize post-call analytics, providing a clear, structured overview of calls and driving more effective communication and customer service improvements.

Automatic Speech Recognition (ASR) technology transcribes spoken interactions into text, forming the basis for AI-driven quality monitoring.

Nubitel AI uses ASR to maintain high service standards and provide actionable insights for continuous improvement. By converting spoken words into accurate text, ASR allows for consistent and objective evaluation of interactions, surpassing traditional manual methods.

Interpret and analyze emotions expressed between customer and agent interactions.

Traditional sentiment analysis tools often categorize emotions into broad categories based on isolated keywords or phrases. In contrast, AI-driven contextual understanding considers the entire conversation, including tone, intent, and context, to derive a more nuanced understanding of sentiment.

AI-driven voice transcription accurately captures accents, dialects, and industry-specific terminology, providing businesses with precise and actionable insights from customer interactions.

Speech analytics solutions can analyze vast amounts of data quickly and efficiently. This analysis helps in identifying trends, customer sentiments, and recurring issues. For example, businesses can detect common pain points, assess the effectiveness of customer service strategies, and ensure compliance with regulatory standards.

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Nubitel is a Cloud Communication Solution Provider, offering a full spectrum of Customer Engagement Solutions.