Discover Nubitel AI, the leading AI contact centre solution in Southeast Asia
Nubitel AI leverages natural language processing (NLP), machine learning, and speech recognition to create intelligent virtual agents, chatbots, and voice assistants that understand and respond to human language. These systems handle tasks ranging from answering FAQs to assisting with complex service requests.
Nubitel AI: The Future of Customer Engagement is here
Welcome to the future of customer engagement! Nubitel AI is revolutionizing how businesses interact with their customers, offering seamless, personalized, and efficient communication through advanced technologies.
Sentiment Analysis
Evaluate customer interactions, identifying and interpreting emotions expressed through text or speech. Provides insights into overall customer satisfaction and highlighting areas for improvement.
AI-powered Chatbot
A sophisticated virtual assistant that uses artificial intelligence, natural language processing (NLP), and machine learning to understand and respond to human language.
AI Voicebot
An AI voicebot is an advanced virtual assistant that uses artificial intelligence and natural language processing (NLP) to interact with users through spoken language.
AI Quality Assurance
Analyze post-interaction customer calls and chat sessions to assess performance, ensure compliance, and identify areas for improvement.
AI Capabilities for Contact Center Solutions
Nubitel AI is a platform utilizing Automatic Speech Recognition (ASR), Large Language Models (LLM), Natural Language Understanding (NLU), and Generative AI to enhance personalized customer engagement. By leveraging GenAI and LLM, Nubitel AI surpasses traditional sentiment analysis by providing detailed insights into customer interactions.
It analyzes various audio dynamics to accurately gauge the true sentiment of interactions, detecting shifts in emotions throughout the conversation. This gives businesses a deeper understanding of customer engagement compared to conventional tools.
Nubitel AI provides a comprehensive summary of agent calls, offering valuable insights and facilitating improved follow-up and accountability.
Automatic Speech Recognition (ASR) technology transcribes spoken interactions into text, forming the basis for AI-driven quality monitoring.
Interpret and analyze emotions expressed between customer and agent interactions.
AI-driven voice transcription accurately captures accents, dialects, and industry-specific terminology, providing businesses with precise and actionable insights from customer interactions.
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