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Nubitel’s Cloud Customer Engagement Solution is a carrier class system that boosts 99.999% system reliability and stability.
Customer Service can be complicated and tricky. The tools that you use shouldn't be.
Scale up or down with Nubitel’s Unified Communications. Pay for only what you use, integrate with other tools to match your business needs.
Access Nubitel Cloud Communication solutions from anywhere via any device with internet access.
With AI-powered technology in Nubitel’s cloud communication solution, including voicebots and chatbots, you are able to automate basic tasks. Chat interactions can be transferred to agents if complicated issue detected by bot. The full transcript between customer and bot will be passed to the agent to handle the interaction with better understanding on the issue. We use speech analytics to track and obtain in-depth insights about your customers’ emotions as well as your agents’ performance. Such technology is rare to find in Singapore.
A right cloud customer engagement solution can provide your employees the only tool they needed to be more effective and meet your customer expectations. Nubitel’s Cloud Contact Center Solutions integrate the latest technology advancement with your existing CRM systems such as Microsoft Dynamics, Salesforce, SugarCRM and Zendesk. This helps to identify your customer identity immediately and fix the issues promptly. Deliver the service your customers desire at their preferred channels.
Living in a competitive business world like Singapore, you may risk your business by not updating your cloud contact center solutions. Make sure you have the most up-to-date software and leverage it fully for the wellbeing of your business goals as a lot of companies invest a lot on SaaS products but they don’t use it at the full extent. Let us help you increase your team productivity and fulfill your business’ SLAs with more transparency in your journey of improving customer engagements.