A.I. technologies such as Natural Language Processing (NLP) and Machine Learning (ML) algorithms are enabling contact centres to provide more personalized and efficient customer experiences.
Customer Engagement Made Easy
Unlock actionable insights to drive continuous improvement in business performance through our innovative yet user-friendly communication solutions
OUR VISION
To revolutionize the customer engagement landscape in the region by providing a complete cloud-based solution
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Singapore
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Malaysia
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Vietnam
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Indonesia
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India
OUR MISION
We aim to empower businesses to deliver superior customer experiences and gain a competitive advantage in their respective markets
Our Milestones
Nubitel was created by Microtel Technology to offer a comprehensive suite of Customer Engagement Solutions, including Cloud Contact Centre Solutions, Case Management Systems, and Unified Communication Solutions, all delivered through the cloud.
Year 2003
Started off with the distribution of telecommunication products
Year 2004
Microtel Malaysia was set up and expanded into voice loggers, PBXs and audio gateways.
Year 2006
Shifted focus from hardware-based products to Call Centre Systems and Case Management Systems
Year 2013
Expanded our own development team to develop an in-house Case Management System
Year 2017
The brand name “Nubitel” was created to host a range of on-cloud customer engagement solutions
Year 2018
- Developed an in-house chatbot platform “Nubibot” as a on-cloud offering
- Nubitel CX was introduced as an omnichannel contact centre solution
- Microtel received our Service-based Operations (SBO) class and individual licenses.
Year 2019
Nubitel Speech Analytics with AI was introduced as part of our customer engagement solutions.
Year 2020
- Started incorporated front-end and design as part of our development team
- Developed our own Speech Analytics solution
Year 2022
Developed and launched our own Nubitel CX cloud omnichannel engagement solution
We keep up with the latest trends in the customer engagement space
Throughout the past two decades, Nubitel has consistently demonstrated its ability to evolve and navigate within a fast-paced and competitive environment. We remain committed to our focus on innovation and technology, diligently crafting solutions that strike the perfect balance between digitalization and human interactions.
In an ever-changing landscape, one has to constantly adapt and embrace technology and innovation to remain relevant and to grow. The growth in A.I. Technology is spawning various new customer engagements touchpoints and organisations are quickly adapting to this new found social interactions that proves popular amongst the younger generation.
Our Core Values
Latest Posts
Join us at CX Summit where it will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities.
Supervisors are the keystone that holds the team together, and their guidance and leadership are paramount. In this blog post, we'll delve into the world of contact centre supervision and offer some key insights and tips to help you excel in this important role.
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