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Nubitel AI: Overview

AI Agents for Contextual, Personalized, and Reliable CX

Deliver fast, precise resolutions with AI that truly understands your customers. Nubitel AI Agents personalize every interaction, automate work across voice, chat, and digital channels, and adapt using your enterprise knowledge enriched by advanced LLM intelligence. Your teams work faster. Your customers get tailored answers instantly. Your customer experience (CX) transforms from reactive to proactive.

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End-to-End CX AI Solutions: Automated, Orchestrated, Unified

Nubitel AI unifies and elevates your customer experience with a tightly integrated suite of solutions. Nubitel AI Agents automate conversations across voice, chat, email, and social. Conversation Analytics transforms every interaction into actionable insight. And AI Agent Assist boosts human performance with real-time, contextual guidance. All solutions work together to deliver consistenty exceptional and personalized customer engagement, across every channel, at every touchpoint, at any scale.

Nubitel AI Agent

Automate customer conversations across voice, chat, email, and social with an AI Agent built on centralized, RAG-powered knowledge. Every response comes from verified, curated sources – never hallucination, always consistency. The no-code Flow Designer lets teams define behaviors, intents, routing rules, and transactional workflows without coding skills.
 
Your AI Agent resolves inquiries, completes actions, and escalates to humans with full context when needed. Support runs 24/7, handling high volumes with accuracy, lowering operational costs, and delivering fast, reliable, personalized service at scale.
 
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Conversation Analytics

Evaluate every customer interaction using STT, NLP, NLU, GenAI, LLM, etc., producing real-time insights into sentiment, trends, and key conversation topics.

Customizable AI Scorecards objectively assess interactions, while a granular dashboard tracks agent performance, CSAT, and critical issue alerts.

This comprehensive monitoring drives actionable intelligence, enabling precise coaching, operational improvements, and consistent service quality across all channels.

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AI Agent Assist

Boost agent performance with real-time, context-aware intelligence during live conversations. Agent Assist analyzes ongoing interactions, retrieves accurate answers from agent scripts, and delivers instant suggestions and next-best actions, no system-hopping required.
 
Integrated customer history via CRM iframe gives full context, while the built-in feedback mechanism lets agents vote on response quality to continuously refine recommendations.
 
Teams thus resolve complex queries faster, reduce handling time, and maintain consistency across every customer touchpoint.
 
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Security, governance, and responsible AI at the core​​

Nubitel applies strict AI guardrails across every stage of data processing, model behavior, and output generation. Ethical AI principles guide how knowledge is used, how responses are generated, and how models are monitored. Sensitive data remains encrypted, access-controlled, and isolated. Every AI output is explainable and auditable, with bias-mitigation and error-handling built in. By unifying advanced cybersecurity, transparent AI behavior, and enterprise governance, Nubitel ensures your AI remains reliable, secure, and aligned with both regulatory and corporate standards.

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Building contextual AI Agents in minutes, not months​

Nubitel AI brings together knowledge, prompts, conversation design, and system integrations into one integrated solution. This allows businesses to create AI agents that are context-aware, action-capable, and tailored to real customer needs, without requiring AI expertise. AI agents now go live in minutes, not months, so enterprises achieve efficiency gains, higher CSAT, and reduced operational overhead almost immediately.

Where your knowledge, workflows, and AI intelligence finally come together

  • Nubitel Knowledge Manager
  • Prompt Functionality
  • No-code Flow Designer
  • Post-conversation Analytics

Turn Scattered Knowledge into Enterprise-ready Intelligence

Most enterprise knowledge sits in PDFs, documents, wikis, and tribal know-how. Nubitel Knowledge Manager transforms your unstructured content into RAG-enhanced, AI-ready structured data, giving both AI and human agents instant access to accurate, contextual answers at scale.

Shape AI Agent that Understands, Decides, and Speaks with Precision

Generic AI responds. But Contextual AI understands. Nubitel Prompt Functionality defines how each AI agent thinks, responds, and behaves, shaping its tone, personality, decision rules, and conversation style. Predefined role prompts further accelerate your agent setup by tailoring behavior for common CX functions.

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Design and Automate CX Workflows with Drag-and-Drop Simplicity

Nubitel Flow Designer turns complex CX processes into clear, visual logic. AI handles routine tasks, escalates exceptions with full context, retrieves knowledge, and triggers backend actions. With ready-made templates, built-in prompt tuning, and seamless API integrations, your team can create scalable workflows that reduce handling time, minimize errors, and deliver consistent service across every channel, all without writing code.

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Every Engagement Becomes Actionable Intelligence

Post-conversation analytics review call and chat transcripts to reveal sentiment shifts, topic patterns, agent behavior, and compliance risks. AI explains what happened and why, helping teams uncover customer pain points, recurring issues, and performance gaps. Leaders thus get clear insights that boost both AI and human agent performance, service quality, and overall customer experience.

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Engineered for scale, precision, and the realities of modern CX

Nubitel combines the latest AI technologies with deep regional expertise to deliver solutions that are context-aware, enterprise-ready, and designed for the linguistic and operational realities of Asian markets, while still meeting global standards for intelligence, security, and performance.

Secure, compliant, and transparent

Nubitel AI is built with strict data governance, ethical AI design, and enterprise-grade security. Every LLM interaction is guarded by safety layers, auditability, and output controls. Sensitive data is protected through encryption, access policies, and adherence to privacy frameworks. You get AI that performs intelligently and remains explainable, safe, and fully compliant with organizational and regulatory requirements.

Instant deployment, zero hassle

Deploy AI agents rapidly using Nubitel AI’s unified solutions for knowledge structuring, prompting, flow design, and integrations. Automated intent detection, smart chunking, and pre-built templates accelerate setup. You skip long development cycles and move straight into measurable outcomes: operational efficiency, reduced handling time, and consistently higher-quality service.

Multilingual & smart transcription

Nubitel AI understands the linguistic diversity of Southeast Asia. It supports English, Chinese, Thai, Vietnamese, Bahasa Malaysia, and Indonesian, even when customers speak in mixed languages. Advanced AI transcription models (Nova-3, Whisper, Microsoft) deliver precise, real-time speech recognition enriched with sentiment, topic detection, and contextual interpretation.

Proven regional expertise & support

With over two decades of experience across Southeast Asia, Nubitel delivers deployment, optimization, and support aligned with the region’s cultural nuances and business realities. Local teams ensure fast response times, tailored guidance, and solutions that map directly to your operational models, no generic “one-size-fits-all” implementation.

Seamless integration with your ecosystem

Nubitel AI integrates effortlessly with your existing CRM, ticketing systems, communication platforms, payment gateways, and internal APIs. No rip-and-replace. Your current workflows stay intact and become more intelligent, through AI-powered actions, unified context sharing, and connected backend processes.

Purpose-built for CX & EX

Designed specifically for customer and employee experience environments, Nubitel AI supports inbound, outbound, self-service, digital, and voice interactions. Every solution is built to boost operational efficiency, agent performance, and customer engagement.

A modern AI stack tuned for enterprise-grade CX

Nubitel orchestrates best-in-class AI components into a seamless platform. We give you flexibility to choose your preferred LLM, voice provider, and embedding model, while we handle the complex integration, optimization, and orchestration.

Everything you need to elevate CX and EX - in one platform​

At the heart of Nubitel AI is a connected layer of capabilities that structure knowledge, orchestrate AI agents, guide human teams, and analyze conversations at scale.

  • Centralized Knowledge Manager​
  • Omnichannel AI Agent Orchestration​​​
  • Conversation Analytics & Agent Performance​
  • Automated Summaries & Transcription​
  • Real-time Agent Augmentation​

A Unified, RAG-enhanced Source of Knowledge

Knowledge Manager structures and optimizes enterprise content using Retrieval-Augmented Generation (RAG). This unified knowledge source powers real-time answers for AI Agents, so that every touchpoint pulls from accurate, verified, and up-to-date information.

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Smart Automation Across Voice, Chat, Social, and More

AI Agents automate conversations across voice, chat, email, and social through a no-code Flow Designer and LLM-driven prompts that shape tone, persona, and logic. They deliver consistent, round-the-clock service and hand over full context to human agents when needed.

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Transform Customer Interactions into Measurable Business Outcomes

All customer conversations are transcribed and analyzed to surface sentiment and key topics shaping satisfaction. These insights power AI Scores and a Score Summary, clearly showing agent performance and areas for improvement. Everything feeds into a unified dashboard, making it easy to monitor performance, spot trends, and continuously boost customer experience.

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Instant Conversation Synopses With Improvement Suggestions

GenAI delivers accurate transcriptions with key topics automatically highlighted, followed by a concise conversation synopsis and clear improvement cues for agents. No more replaying or rereading entire interactions - every exchange becomes instantly searchable, understandable, and actionable.

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Live, Context-aware Guidance inside the Agent Workspace

Agent Assist retrieves answers instantly from the shared Knowledge Manager and presents context-aware suggestions right inside the CRM. Agents receive live support and human feedback loops refine future suggestions.

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Ready to transform customer engagement with AI?

Join leading Asian enterprises using Nubitel AI to deliver contextual, intelligent, and scalable customer experiences.

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