Nubitel CX - Live Chat
Deliver fast, personalized responses through web chat and social messaging apps with Nubitel’s Live Chat for contact centers.
Utilize live chat in your contact center to resolve customer issues quickly, boost satisfaction scores, reduce operational costs, and maintain industry compliance standards.
As traditional contact centers evolve into digital hubs, live chat bridges the instant-response expectation with high-quality service.
Leverage customizable click-to-chat options, intelligent chat configurations and agent assist tools to resolve customer inquiries in the first interaction.
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Add Nubitel CX Live Chat to your websites and mobile apps with ease. Customize fields and appearance to match your brand effortlessly, with no coding required. |  |
Customize your chat office hours and configure automatic responses for both business and after-hours queries to ensure continuous support. |  |
Improve First Contact ResolutionLeverage our customizable click-to-chat functionality, bespoke chat configurations, and agent assist tools to ensure efficient resolution of customer inquiries in the first interaction. |
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Connect with Your CustomersAdd Nubitel CX Live Chat to your websites and mobile apps with ease. Customize fields and appearance to match your brand effortlessly, with no coding required. |
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Support Customers Around the ClockCustomize your chat office hours and configure automatic responses for both business and after-hours queries to ensure continuous support. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Use live chat to transform your contact center and elevate your customer service game in today’s era of convenience. Divert calls, offer video consultations, and deliver exceptional support in real-time.
Minimize drop-offs by seamlessly rerouting calls to digital channels like live chat, SMS, email, or messaging apps, ensuring higher engagement and customer satisfaction. |  |
Conduct live video calls for troubleshooting with agents. Enable your team to provide real-time, personalized support and resolve customer issues efficiently through one-on-one video consultations. |  |
Use customizable prompts to inform customers about product updates or issues. Share critical updates and create awareness efficiently through tailored reply. |  |
Proactive Call Deflection and Survey ManagementProactively manage drop-offs through call deflection and surveys. Leverage these strategies to address customer concerns promptly, gather valuable feedback, and improve overall engagement, ensuring a seamless and uninterrupted customer experience. |
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Video CallConduct live video calls for troubleshooting with agents. Enable your team to provide real-time, personalized support and resolve customer issues efficiently through one-on-one video consultations. |
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Customizable Prompts for Product Updates and Issue NotificationsUse customizable prompts to inform customers about product updates or issues. Share critical updates and create awareness efficiently through tailored reply. |
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Nubitel’s cloud contact center solution provides a unified workspace for your agents, combining live chat, customer history, and AI-powered knowledge bases—all in one powerful platform.
Equip agents with a 360° view of customer interactions, case histories, knowledge base articles, and real-time agent assist tools on a single interface. |  |
Access a full record of past customer communications, enabling agents to deliver faster, context-rich responses and boosting customer satisfaction. |  |
Unified Agent DesktopGain a comprehensive view of customer interactions, case histories, knowledge base resources, and agent assistance—all within a unified agent workbench. |
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Customer HistoryAllows you to preview past interactions with each customer, providing a comprehensive overview of their previous communications and engagements. |
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Schedule a Demo
Looking to elevate your customer experience?
Book a free demo today to discover how to engage your customers based on your unique business goals.