Nubitel CX - Omnichannel Routing

Improve agent productivity by using Omnichannel Routing

Assign interactions to agents based on their skillsets and availability using Nubitel Omnichannel Routing solution. Ensure quicker resolutions and better service through intelligent, skill-based routing across channels.

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Unify customer data with omnichannel interaction routing

Gather data from various platforms and channels with advanced Omnichannel Interaction Routing. Gain a 360° view of each customer to deliver timely, relevant, and personalized responses at every touchpoint.

Leverage no-code integrations with other CRM solution

Utilize straightforward, no-code API integrations to access real-time customer data from diverse sources, including CRMs. Enhance agent performance and improve service quality by leveraging this enriched data.

no-code integrations with other connectors

Discover conversation intent and sentiment using AI

Analyze and understand customer intent and sentiment across voice and digital interactions to gain deeper insights into their issues and needs.

Create customised flow using drag-and-drop builder

Design complex flows with an intuitive drag-and-drop builder to create customized prioritization and escalation flow. Configure CSAT as a variable to proactively monitor and escalate conversations and prevent potential crises.

Optimize support with omnichannel routing for contact centers

Use Omnichannel Routing for Contact Centers to match interactions with the most qualified agents based on skill, workload, and availability—maximizing efficiency and improving customer satisfaction.

Route interactions to the most skilled agent

Determine the necessary skills for each incoming interaction and direct it to the most skilled agent. Assign interactions based on the agent’s proficiency to ensure effective handling.

Discover conversation intent and sentiment using AI

Adjust agent capacity based on the daily workload instead of relying on a fixed, unchangeable limit.

Automatically distribute the interactions to agent

Eliminate manual assignment and skill management. Instead, determine the most suitable agent for an incoming query based on your preferred routing method.