Nubitel CX - Reports & Dashboards

Monitor and analyze customer interactions with Contact Center Reporting tools

Gain actionable insights from billions of data points using powerful Contact Center Reporting tools. Improve operational efficiency, enhance customer experiences, and drive smarter decisions across every channel.

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Simplify performance tracking with Contact Center Dashboards

Access real-time views of agent performance, queue status, and customer engagement through intuitive Contact Center Dashboards. Monitor what matters most—without switching platforms.

Optimize experience at every touchpoint

Enhance customer satisfaction by monitoring end-to-end journeys and drilling down into detailed interaction data within your contact center environment.

real-time agent dashboard for customer service supervisor

Track and respond to key events instantly

Stay proactive in contact centers by tracking key performance indicators and acting on real-time metrics to continuously improve service delivery.

Supercharge team efficiency with dynamic dashboards

Create real-time dashboards to track queues, locations, agents, and conversations—helping supervisors in contact centers achieve daily goals and improve productivity with our contact center platform.

Boost agent efficiency with
service level metrics reporting

Use service level metrics reporting to track KPIs like response time, FCR, and CSAT. Ensure your team meets SLAs and continuously improves service delivery through data-backed decisions.

Harness insights from every customer interaction

Gain instant Gen AI-powered analysis of CSAT scores, unlocking actionable insights that reflect customer satisfaction drivers in your cloud contact center.

Harness AI to generate agent performance scores

Use our CCaaS platform to evaluate agent performance through industry-specific AI scoring models, identifying coaching opportunities in your contact center.

Achieve excellence in compliance and quality

Empower your supervisors with full visibility into cases and critical insights—such as channels utilized and contact center metrics to inform strategies for self-learning, coaching, and enhancing engagement.