Where Customer Engagement meets AI

Built for contact center operations and customer engagement.

Find the AI Solution for You

Trusted by top brands across Asia to create outstanding customer experiences for over 20 years.

One complete AI-driven CCaaS Ecosystem

An integrated AI-powered platform designed to connect, support, and optimize customer interactions across every layer of the Nubitel Contact Center as a Service (CCaaS) ecosystem.

Omnichannel Cloud Customer Engagement Solution

Manage customer interactions across voice, chat, email, and social. Design workflows effortlessly and route inquiries intelligently to the right agents for faster, smoother service.

AI for Customer Engagement

Transform conversations into insights with advanced AI that listens, interprets, and learns. From conversation analytics to automation, Nubitel AI drives data-backed decisions and continuous contact center improvement.

Cloud CRM Solution

Empower your service teams with a low-code cloud CRM that simplifies case management, automates repetitive tasks, and delivers faster, more consistent support across every channel.

Cloud Unified Communications

Enable enterprise-grade communication with a fully hosted, carrier-class solution that offers multi-tenancy, mobile access, and seamless Microsoft Teams integration.

Why leading organizations choose Nubitel for Contact Center AI Solutions

From high-volume BPOs to healthcare providers and government agencies, we adapt to every environment. Our AI-first contact center ecosystem boosts efficiency, customer satisfaction, and future-proof your operations.

Case Study: Malaysian Tech Provider Modernizes Operations with Cloud CX Solutions for the Digital Era

A leading Malaysian IT solutions provider, with 35+ years of experience, faced operational disruptions during the pandemic.

By adopting Nubitel CX, Nubidesk, and Nubitel AI Agent, the company unified communication channels, centralized case management, and automated repetitive inquiries.

The result: 24/7 support, faster response times, improved agent efficiency, and uninterrupted service delivery.

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Malaysian Tech Provider Modernizes Operations

Case Study: Upgrading Customer Experience with Nubitel CX & CRM: A Public Transportation Success Story

A leading Malaysian public transportation operator modernized its commuter experience with Nubitel CX and Nubidesk.

Facing fragmented service channels and rising social media interactions, the organization unified communication, automated workflows, and centralized customer data.

Nubitel CX delivered omnichannel engagement and real-time support, while Nubidesk enhanced process automation and data-driven service.

The result: faster response times, improved satisfaction, and smarter operations.

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Case Study: How Government Tourism Agency Modernizes Customer Service

A national tourism agency in Malaysia partnered with Nubitel CX, Nubidesk, and Nubibot to modernize engagement and boost tourism growth.

Facing limited agents and fragmented channels, the agency adopted AI automation and unified communication.

Nubitel CX centralized interactions, Nubidesk automated workflows, and Nubibot delivered 24/7 self-service.

The transformation improved efficiency, responsiveness, and data-driven insights.

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How Government Tourism Agency Modernizes Customer Service

Case Study: Smarter Customer Engagement for the Innovative Digital Commerce & Fintech Conglomerate

A leading Malaysian digital equity broker transformed online investing using Nubitel CX, Nubidesk, and Nubitel AI.

By integrating AI-driven support, workflow automation, and omnichannel engagement, the broker eliminated ticket delays, reduced wait times, and improved analytics visibility.

Automation and real-time insights empowered agents to deliver faster, smarter, and more personalized service.

Customers now enjoy seamless, data-backed experiences across every interaction channel.

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Smarter Customer Engagement for the Innovative Digital Commerce & Fintech Conglomerate

Case Study: How Malaysian Healthcare Third-Party Administrator Enhances Claims Management

A leading Malaysian healthcare TPA transformed its operations with Nubitel CX, Nubidesk, and Nubitel UC.

By adopting AI-driven omnichannel communication and workflow automation, it replaced legacy systems and boosted efficiency.

The shift enabled faster response times, reduced costs, and real-time visibility. This modernization also improved claims management and customer satisfaction.

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How Malaysian Healthcare Third-Party Administrator Enhances Claims Management

Our Distinct Edge

We combine latest AI and cloud technologies to give your contact center the agility, intelligence, and innovation edge to thrive in a changing world.

AI-First Customer Engagement

Our platform integrates Nubitel AI across CX, CRM, and UC layers, powering intelligent routing, real-time agent assistance, conversation analytics, automated insights, and more.

End-to-End Unified Ecosystem

Seamlessly connect Nubitel CX, Nubidesk, Nubitel AI, and Nubitel UC, providing a single ecosystem for omnichannel customer interactions, workflow automation, and internal collaboration.

Data-Driven Insights & Optimization

Harness AI to continuously analyze interactions, detect patterns, and deliver actionable insights for improved performance and customer satisfaction.

Rapid Innovation

With AI at its core, Nubitel adapts to emerging trends, enabling predictive support, automation, and new communication channels.

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Contact Center Solutions that make a difference

AI Agent Assist

Real-time recommendations and guidance for agents, reducing handling time and improving accuracy.

AI-powered Quality Monitoring

Converts every interaction into actionable insights using GenAI, LLM, STT, NLP, and NLU, helping you track sentiment, trends, and opportunities.

AI Knowledge Manager

Transforms complex, unstructured data into secure, acessible, structured information for agents and AI touchpoints – all within one centralized platform.

Predictive & Intelligent Routing

Automatically matches customers with the right agent or workflow based on skill, behavior, and priority.

Customizable Workflows

Fully integrated with the tools you already use, ensuring smooth operations across your contact center software and communication channels.

API Integrations

Seamlessly connects with your existing tools, keeping your contact center software and communication channels running smoothly.

Ready to redefine your customer experience with AI?

Nubitel’s AI-powered contact center ecosystem brings the best of cloud and intelligence together, helping you deliver service that feels human, powered by technology that never stops innovating.

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