Nubitel CX - Inbound Voice

Transform incoming call resolution with a cloud-native contact center solution

Elevate customer interactions with seamless call management, advanced tracking, and crystal-clear recording, complemented by omnichannel capabilities and AI-powered precision to empower agents across all communication channels.

Customer Service fulfillment made easy with AI-Integrated Conversational IVR System

Say goodbye to rigid IVRs and revolutionize customer care with AI-driven self-service solutions for a personalized call experience.

Seamless Continuity

Enhance customer journeys with effortless touchpoint integration

Connect customers effortlessly and maintain context as they navigate through their journey, allowing them to resume interactions smoothly.

Smart Personalization

Elevate interactions with instant recognition and tailored responses

Boost interaction accuracy and speed by leveraging powerful CRM and CTI integrations for a tailored customer experience.

Efficient Resolutions

Optimize resolutions across digital and social platforms

Facilitate smooth transitions from voice to digital and social channels, utilizing AI insights to efficiently resolve queries and reduce call volume.

Simplify Agent Operations with a Unified Desktop Solution

Enhance agent efficiency by consolidating CRM and other applications into a streamlined, user-friendly interface, integrating data and communication channels under one easy-to-use desktop interface. 

Integrated Work Interface

Transform operations with all-in-one solution

Streamline customer query resolution with smooth tab transitions on a unified interface.

Integrate all functionalities into a customizable, modular screen with powerful widgets, boosting efficiency and fostering a seamless, productive work environment.

Full 360° Customer View

Manage all interactions in one view

Equip agents with a unified dashboard that brings together all customer conversations and data, allowing for streamlined cross-channel management and a complete overview of customer interactions.

Integrated Work Interface

Transform operations with all-in-one solution

Streamline customer query resolution with smooth tab transitions on a unified interface.

Integrate all functionalities into a customizable, modular screen with powerful widgets, boosting efficiency and fostering a seamless, productive work environment.

AI-Powered Agent Support

Boost efficiency with instant, contextual assistance by Nubitel AI

Enhance agent productivity with generative AI-driven support that provides real-time access to relevant solutions, automates routine tasks, and accelerates customer query resolution.

Enhance agent performance with AI-Driven Insights and Reporting

Leverage Nubitel’s out-of-the-box reporting capabilities to analyze customer interactions, gain a comprehensive view of performance across channels, and extract actionable data for enhanced process and product innovation.

Advanced Quality Management

Automate and elevate service standards

Harness AI-driven quality scores to continuously monitor and enhance service delivery, pinpointing areas for agent improvement and optimizing overall performance.

Comprehensive Contact Center Insights

Analyze performance at every level

Dive deep into team and regional performance metrics, evaluating SLA achievements and identifying success factors
to close performance gaps and drive excellence.

Dynamic AI Insights

Understand and adapt to customer sentiments

Track shifts in customer sentiment across interactions with advanced AI tools, using these insights to make timely adjustments and refine strategies for superior performance.

Dynamic AI Insights

Understand and adapt to customer sentiments

Track shifts in customer sentiment across interactions with advanced AI tools, using these insights to make timely adjustments and refine strategies for superior performance.

Schedule a Demo

Looking to elevate your customer experience?

Book a free demo today to discover how to engage your customers based on your unique business goals.