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Redefine the agent experience and boost productivity by leveraging AI to grade agent performance, and offering targeted feedback with actionable areas for improvement.
Address customer queries effectively with historical insightsView and understand past customer interactions, enabling them to provide more informed and accurate responses. |  |
Proactively manage escalations with real-time supervisor interventionSupervisors can detect potential escalations or CSAT drops in real time, allowing them to join live customer conversations and provide immediate guidance to the agent, ensuring a positive outcome. |  |
Empower agents with AI-driven solutions for immediate issue resolutionEmpower your agents with AI-powered insights and actionable steps to resolve customer concerns in a single interaction, enhancing the customer experience. |  |
Address customer queries effectively with historical insightsView and understand past customer interactions, enabling them to provide more informed and accurate responses. |
 |
Proactively manage escalations with real-time supervisor interventionSupervisors can detect potential escalations or CSAT drops in real time, allowing them to join live customer conversations and provide immediate guidance to the agent, ensuring a positive outcome. |
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Empower agents with AI-driven solutions for immediate issue resolutionEmpower your agents with AI-powered insights and actionable steps to resolve customer concerns in a single interaction, enhancing the customer experience. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Leverage Gen-AI to automate quality assurance tasks, minimizing time spent on routine evaluations and freeing up agents to focus on more complex customer queries.
Get a synopsis of the interaction without reviewing the full conversationFocus on swiftly address issues without the need to read through the entire transcript or listen to the full conversation. |  |
Understand the sentiment of all your campaigns effortlesslyQuickly understand your customer and agent sentiment, allowing you to manage your customer sentiments effectively without reviewing the entire conversation. |  |
Effortlessly convert speech to text with Nubitel Conversation AnalyticsAutomatically detect and transcribe spoken language into precise text supporting multi languages with Nubitel Analytics. |  |
Elevate agent performance with Nubitel QM AssistLeverage AI to automatically grade agent performance using preset or customized questions with Nubitel QM Assist. Streamline evaluation processes, ensure consistent quality, and gain actionable insights to enhance agent effectiveness. |  |
Get a synopsis of the interaction without reviewing the full conversationFocus on swiftly address issues without the need to read through the entire transcript or listen to the full conversation. |
 |
Understand the sentiment of ALL your campaigns effortlesslyQuickly understand your customer and agent sentiment, allowing you to manage your customer sentiments effectively without reviewing the entire conversation. |
 |
Effortlessly convert speech to text with Nubitel AnalyticsAutomatically detect and transcribe spoken language into precise text supporting multi languages with Nubitel Analytics. |
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Elevate agent performance with Nubitel QM AssistLeverage AI to automatically grade agent performance using preset or customized questions with Nubitel QM Assist. Streamline evaluation processes, ensure consistent quality, and gain actionable insights to enhance agent effectiveness. |
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Book a free demo today to discover how to engage your customers based on your unique business goals.