AI Agent Assist offers contextual responses, seamless access to knowledge, and step-by-step scripting to respond faster and with greater confidence in contact centers.
Enhance efficiency and accuracy in contact centers by providing AI-powered Agent Assistance in real time. Improve agent confidence and customer satisfaction with on-demand support embedded in your workflow.
Offers suggestions real-time for effective answersAI Agent Assist delivers context-aware responses using Retrieval-Augmented Generation (RAG) to deliver real-time information from knowledge bases, FAQs, and internal documents. Provide agents with AI-powered assistance in real time, helping them respond faster and more accurately in contact centers using a reliable cloud contact center solution. |
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Streamlined knowledge management for better agent supportCentralize and manage all essential content in one platform. Nubitel’s contact center platform makes it easy to upload and organize critical business resources from Word, PDF, or URLs. Support various document typesincluding training manuals, compliance policies and more, making it a vital tool for contact centers to maintain accessible, up-to-date information. |  |
Automated Call Summaries for Faster Wrap-UpsGenerates instant call summaries with disposition outcomes, reducing manual effort and improving documentation accuracy. This boosts agent productivity, shortens wrap-up time, and ensures consistent records—leading to better customer service and operational efficiency. |  |
Equip your team with guided and fixed scripts, instant customer history access, and seamless CRM integration powered by our Contact Center as a Service (CCaaS) platform. AI Agent Assist Software ensures consistent, accurate and personalized service in any contact center.
Fixed script for consistent support, quality & guidanceDeliver detailed campaign-specific information and PDFs in a structured format. Agents gain real-time AI guidance to deliver consistent support aligned with business goals in your cloud contact center solution. |  |
Address customer queries effectively |  |
Seamless CRM Integration for Better Customer InsightsSeamlessly integrate your CRM via iframe, enabling agents to manage customer data. This unified view boosts efficiency, eliminates app-switching, and ensures personalized service. |  |
Post-Call Notes for Contextual Follow-UpsAllows agents to quickly capture key details after a call, ensuring smoother follow-ups, personalized service, and better team collaboration. By capturing notes immediately, agents reduce memory gaps and maintain continuity across interactions, improving both customer satisfaction and team collaboration. |  |
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