AI Agent Assist offers contextual responses, seamless access to knowledge, and step-by-step scripting to respond faster and with greater confidence in contact centers.
Enhance efficiency and accuracy in contact centers by providing AI-powered assistance in real time. Improve agent confidence and customer satisfaction with on-demand support embedded in your workflow.
AI Agent Assist delivers context-aware responses using Retrieval-Augmented Generation (RAG) to deliver real-time information from knowledge bases, FAQs, and internal documents. Provide agents with AI-powered assistance in real time, helping them respond faster and more accurately in contact centers using a reliable cloud contact center solution. |
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Centralize and manage all essential content in one platform. Nubitel’s contact center platform makes it easy to upload and organize critical business resources from Word, PDF, or URLs. Supports various document typesincluding training manuals, compliance policies and more, making it a vital tool for contact centers to maintain accessible, up-to-date information. |  |
Streamline agent workflows with automatic conversation wrap-ups and intelligent recommendations for dispositions, an essential feature in contact centers to reduce manual post-call work and improve service speed. |  |
Address customer queries effectively with historical insightsView and understand past customer interactions, enabling them to provide more informed and accurate responses. |
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Proactively manage escalations with real-time supervisor interventionSupervisors can detect potential escalations or CSAT drops in real time, allowing them to join live customer conversations and provide immediate guidance to the agent, ensuring a positive outcome. |
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Empower agents with AI-driven solutions for immediate issue resolutionEmpower your agents with AI-powered insights and actionable steps to resolve customer concerns in a single interaction, enhancing the customer experience. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Equip your team with guided and fixed scripts, instant customer history access, and seamless CRM integration powered by our Contact Center as a Service (CCaaS) platform. Nubitel AI Agent Assist ensures consistent, accurate and personalized service in any contact center.
Delivers dynamic, step-by-step scripts that keep agents on track during interactions. Promote accuracy, compliance, and consistency across every call with our contact center solution. |  |
Deliver detailed campaign-specific information and PDFs in a structured format. Agents gain real-time AI guidance to deliver consistent support aligned with business goals in your cloud contact center solution. |  |
Quickly reference past interactions, including recordings, dispositions, and transcripts, within Nubitel’s Contact Center as a Service (CCaaS) platform—enabling agents to offer truly personalized support. |  |
Seamlessly connect your CRM via iframe inside the Nubitel interface. Enhance agent performance by reducing toggles and making all customer data immediately available, ideal for contact centers looking to streamline service delivery. |  |
Get a synopsis of the interaction without reviewing the full conversationFocus on swiftly address issues without the need to read through the entire transcript or listen to the full conversation. |
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Understand the sentiment of ALL your campaigns effortlesslyQuickly understand your customer and agent sentiment, allowing you to manage your customer sentiments effectively without reviewing the entire conversation. |
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Effortlessly convert speech to text with Nubitel AnalyticsAutomatically detect and transcribe spoken language into precise text supporting multi languages with Nubitel Analytics. |
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Elevate agent performance with Nubitel QM AssistLeverage AI to automatically grade agent performance using preset or customized questions with Nubitel QM Assist. Streamline evaluation processes, ensure consistent quality, and gain actionable insights to enhance agent effectiveness. |
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