Effortlessly build and manage business workflows across all agents desktops.
Effortlessly manage all your Computer Telephony Integrations (CTI) and customer touchpoints. Access vital information, track customer journeys, and enhance every call—all from a single platform.
Comprehensive Customer ProfilesAccess key details such as full name, mobile number, email address, and date of birth. This data enables personalized services, enhances customer interaction tracking, and fosters a seamless customer experience. |
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Track Customer CasesView All the customer list of cases, displaying details like case ID, description, status, and date. Sorting and filtering options for efficient management and enhanced service. |
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Streamlined Case ManagementEffortlessly update case details, including description, status, assignee, priority, and notes. This feature streamlines handling for efficient updates and ensures effective case resolution. |
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Comprehensive Case OverviewAccess a detailed timeline of remarks, along with chat, email, and voice history to track case progress comprehensively and ensure efficient resolutions. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Nubitel Engagement Hub enhances agent interactions by seamlessly integrating Nubitel CX with CRM for optimal performance.
Interaction History OverviewAccess a detailed record of all customer interactions, including timestamps, communication types, and outcomes, to enhance service quality and strengthen relationships. |
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Monitor Case ProgressThe Case Activity feature provides an overview of updates, including the date, time the ticket, status and description. This summary ensures efficient monitoring and management of cases throughout their journey. |
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Modern Chat ManagementEquip agents with essential functions like scripts, keyword tagging, and SLA management to enhance service quality. |
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Advanced Email ManagementProvide agents with essential functions such as templates for common enquiries, drafting, replying, forwarding, attaching files, keyword tagging, email signature and SLA management. |
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Design Agent WorkflowLeverage readily available building blocks to effortlessly build workflows for complex conversations. Use an intuitive low-code/no-code platform with drag-and-drop interface. |
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Templates Workflow AutomationStandardize workflow setup for consistent efficiency. Customizable templates include preset fields, statuses, and conditions to simplify the management and automation of repetitive tasks. |
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Audit Workflow ManagementMonitor updates and actions in real-time with detailed logs, ensuring transparency and accountability in your workflow management. |
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