Nubitel CX Cloud
Revolutionized your customer engagement strategy, with our AI-Powered contact center solution
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Voice Channel Inbound Maximum of 5 campaigns IVR (up to 5 levels) Multi Language Interface Voice Recordings and Playback 3-month Voice Storage Intelligent Interaction Routing Post Call Survey Interaction History Real – Time Agent Dashboard Web RTC Call Connectivity Connectivity Trouble shooter Audio Test Conversation Analytics (Basic)
Includes 4,500 min per user, Afterwards $0.007 per min Add Ons
Conversational Voice Bot Nubitel Engagement Hub Chat Channel Inbound (Web Chat) Social Channel Inbound (WhatsApp, Facebook DM, Instagram, X, Telegram Line, and Zalo) Email Channel Inbound (Outlook, Gmail) Maximum of 5 campaigns (with 2 Supported Channel) Multi Language UI 3-month Storage Interaction Transcripts Intelligent Interaction Routing Interaction History Real Time Agent Dashboard Conversation Analytics (Basic)
Includes 2,000 session per user, Afterwards $0.035 per session Conversational Voice Bot Nubitel Engagement Hub AI-powered Chatbot 10 Campaigns Additional Campaigns Outbound Campaigns Conversational Voice Bot 12-months Voice Storage WhatsApp Business API (WABA) AI-powered Chatbot Nubitel Engagement Hub Agent Management Campaign Management Standard Reports Real-Time Dashboard Real-Time Wallboard Play & Download Recordings View Chat & Email Transcripts Customize Agent Assist Bulk Download Voice Recordings
Chat TranscriptsFor Customization tailored to your
Organizations needs
Nubitel Flow Designer Nubitel AI AI Quality Monitoring Nubitel Analytics Channel license mixing Minimum number of license subscription is applicable Video Solution (1 – 1) Video Link Generation Video Channel License Any Nubitel CX Cloud edition Customer CTI Supported Voice Interaction Supported Any Nubitel CX Cloud edition Automatic Ticket Creation Automatic Voice Comment Ticket Comment after End Call Voice Interaction Supported Any Nubitel CX Cloud edition BYO CRM Integration Customized Integration: In-depth integration to pass data such as call details, voice recording URLs, and other critical interaction data to CRM
(Professional services will be charged separately) Any Nubitel CX Cloud edition Social Media Integration (WhatsApp, Telegram, Facebook DM, Instagram DM, Line and Zalo) Any Nubitel CX Cloud edition Social Media Integration (WhatsApp, Telegram, Facebook DM, Instagram DM, Line and Zalo) Any Nubitel CX Cloud edition