Nubitel CX - Supervisor Portal

Improve team productivity with Supervisor Portal

Empower your business with real-time performance insights through our contact center solution, allowing supervisors to coach agents, manage escalations, and oversee campaigns for enhanced productivity.

manager is viewing supervisor portal interface

Monitor campaign and agent performance in real time

Access volume trends, agent metrics, and customer satisfaction data across all your communication channels in a single contact center platform.

  • Campaign Monitoring
  • Agent Monitoring

Complete view of your campaigns

Track and evaluate multiple campaigns from a centralized dashboard designed for cloud contact center operations.

real-time agent dashboard for supervisor viewing

Gain insights into your agent's performance

View detailed performance data, track key agent metrics, and improve efficiency with user-friendly dashboards built for contact center solutions.

gain insights into your agent's performance

team using supervisor portal

Collaborate with your team effectively

Work closely with agents and team leaders using our CCaaS platform to share guidance, real-time updates, and operational instructions in one place.

  • Internal Chat
  • Real-Time Intervention
  • Timely Broadcast

Seamlessly connect with your team

Use the in-platform chat within our contact center platform to communicate with agents instantly and offer timely support.

internal team chat dashboard view for supervisors

Intervene ongoing interactions with issues

Take over or whisper into live conversations, offering supervisors the tools needed for effective real-time coaching in contact centers.

intervene ongoing interactions with issues

Share time sensitive information

Broadcast updates, urgent alerts, or coordinate quick meetings through in-platform tools included with Nubitel contact center solution.

broadcast message interface for supervisors communicating with agents

analyzing data in supervisor portal

Actionable data insights with custom reports and dashboards

Leverage our reporting capabilities to scale insights, drive performance and ensure brand compliance and governance.

  • Comprehensive Analytics
  • Agent AI Quality Monitoring
  • Ensure Control & Governance

Leverage reports and dashboard insights

View and toggle dashboards to monitor your team's performance in real time across different campaigns.

supervisor comprehensive reporting dashboard

Leverage AI to improve agent experience

Supervisors have completely overview into all interactions, allowing them to make data-driven decisions on agents area for improvement, training and engagement strategies.

ai-driven conversation analytics dashboard

Manage all users roles and permissions

Manage access types centreally using role-based access for compliance.

user roles dashboard supervisor

Schedule a Demo

Looking to elevate your customer experience?

Book a free demo today to discover how to engage your customers based on your unique business goals.