Monitor Campaign & Agent Performance in Real Time
Gain insights into volume trends, agent performance, and customer satisfaction across all your channels from a unified central platform.
Empower your business with real-time performance insights, enabling you to coach agents, manage escalations, and oversee campaigns to drive productivity.
Gain insights into volume trends, agent performance, and customer satisfaction across all your channels from a unified central platform.
Gain deep insights into your campaigns, monitor diffferent campaign performance with user-friendly views.
Obtain detailed insights into agent performance, track activity metrics, and optimize efficiency with intuitive, easy-to-navigate views.
Interact with your team, offer timely guidance, and share important business and operational updates.
Communicate with other agents through the in-platform chat feature, facilitating real-time communication and support.
Intervene in the conversations by either whispering or taking over the entire conversation.
Keep your teams informed about essential updates, crisis protocols, or organize quick meetings using in-platform broadcasting.
Leverage our reporting capabilities to scale insights, drive performance and ensure brand compliance and governance.
View and toggle dashboards to monitor your team's performance in real time across different campaigns.
Supervisors have completely overview into all interactions, allowing them to make data-driven decisions on agents area for improvement, training and engagement strategies.
Manage access types centreally using role-based access for compliance.