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Nubitel CX - Agent Assist

Improve Agent response with AI-powered Agent Trainer and Agent Assist

Redefine the agent experience and boost productivity by leveraging AI to grade agent performance, and offering targeted feedback with actionable areas for improvement.

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Increase Agent First Contact Resolution with AI Assistance

Contextual Recommendations

Address Customer Queries Effectively with Historical Insights

View and understand past customer interactions, enabling them to provide more informed and accurate responses.

Real-Time Supervisor Monitoring

Proactively Manage Escalations with Real-Time Supervisor Intervention

Supervisors can detect potential escalations or CSAT drops in real time, allowing them to join live customer conversations and provide immediate guidance to the agent, ensuring a positive outcome.

Actionable Insights

Address Customer Queries Effectively with Historical Insights

Supervisors can detect potential escalations or CSAT drops in real time, allowing them to provide immediate guidance and training to the agent, ensuring a positive outcome.

Automate QA tasks with Gen-AI

Leverage Gen-AI to automate quality assurance tasks, minimizing time spent on routine evaluations and freeing up agents to focus on more complex customer queries.

Gen-AI Powered Synopsis

Get a synopsis of the interaction without reviewing the full conversation

Focus on swiftly address issues without the need to read through the entire transcript or listen to the full conversation.

Interaction Sentiment

Understand the sentiment of ALL your campaigns effortlessly

Quickly understand your customer and agent sentiment, allowing you to manage your customer sentiments effectively without reviewing the entire conversation.

Nubitel Analytics - Speech to Text

Effortlessly convert speech to text with Nubitel Analytics

Automatically detect and transcribe spoken language into precise text supporting multi languages with Nubitel Analytics.

Nubitel QM Assist

Elevate Agent Performance with Nubitel QM Assist

Leverage AI to automatically grade agent performance using preset or customized questions with Nubitel QM Assist. Streamline evaluation processes, ensure consistent quality, and gain actionable insights to enhance agent effectiveness.

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