Empower your business with real-time performance insights through our contact center solution, allowing supervisors to coach agents, manage escalations, and oversee campaigns for enhanced productivity.
Access volume trends, agent metrics, and customer satisfaction data across all your communication channels in a single contact center platform.
Complete view of your campaignsTrack and evaluate multiple campaigns from a centralized dashboard designed for cloud contact center operations. |  |
Gain insights into your agent's performanceView detailed performance data, track key agent metrics, and improve efficiency with user-friendly dashboards built for contact center solutions. |  |
Complete view of your campaignsGain deep insights into your campaigns, monitor different campaign performance with user-friendly views. |
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Gain insights into your agent's performanceObtain detailed insights into agent performance, track activity metrics, and optimize efficiency with intuitive, easy-to-navigate views. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Work closely with agents and team leaders using our CCaaS platform to share guidance, real-time updates, and operational instructions in one place.
Seamlessly connect with your teamUse the in-platform chat within our contact center platform to communicate with agents instantly and offer timely support. |  |
Intervene ongoing interactions with issuesTake over or whisper into live conversations, offering supervisors the tools needed for effective real-time coaching in contact centers. |  |
Share time sensitive informationBroadcast updates, urgent alerts, or coordinate quick meetings through in-platform tools included with Nubitel contact center solution. |  |
Seamlessly connect with your teamCommunicate with other agents through the in-platform chat feature, facilitating real-time communication and support. |
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Intervene ongoing interactions with issuesIntervene in the conversations by either whispering or taking over the entire conversation. |
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Share time sensitive informationKeep your teams informed about essential updates, crisis protocols, or organize quick meetings using in-platform broadcasting. |
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Leverage our reporting capabilities to scale insights, drive performance and ensure brand compliance and governance.
Leverage reports and dashboard insightsView and toggle dashboards to monitor your team's performance in real time across different campaigns. |  |
Leverage AI to improve agent experienceSupervisors have completely overview into all interactions, allowing them to make data-driven decisions on agents area for improvement, training and engagement strategies. |  |
Manage all users roles and permissionsManage access types centreally using role-based access for compliance. |  |
Leverage reports and dashboard insightsView and toggle dashboards to monitor your team's performance in real time across different campaigns. |
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Leverage AI to improve agent experienceSupervisors have completely overview into all interactions, allowing them to make data-driven decisions on agents area for improvement, training and engagement strategies. |
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Manage all users roles and permissionsManage access types centreally using role-based access for compliance. |
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Looking to elevate your customer experience?
Book a free demo today to discover how to engage your customers based on your unique business goals.