Monitor Campaign & Agent Performance in Real Time
Gain insights into volume trends, agent performance, and customer satisfaction across all your channels from a unified central platform.
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Empower your business with real-time performance insights, enabling you to coach agents, manage escalations, and oversee campaigns to drive productivity.
Gain insights into volume trends, agent performance, and customer satisfaction across all your channels from a unified central platform.
Complete view of your campaignsGain deep insights into your campaigns, monitor different campaign performance with user-friendly views. |
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Gain insights into your agent's performanceObtain detailed insights into agent performance, track activity metrics, and optimize efficiency with intuitive, easy-to-navigate views. |
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Complete view of your campaignsGain deep insights into your campaigns, monitor different campaign performance with user-friendly views. |
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Gain insights into your agent's performanceObtain detailed insights into agent performance, track activity metrics, and optimize efficiency with intuitive, easy-to-navigate views. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Interact with your team, offer timely guidance, and share important business and operational updates.
Seamlessly connect with your teamCommunicate with other agents through the in-platform chat feature, facilitating real-time communication and support. |
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Intervene ongoing interactions with issuesIntervene in the conversations by either whispering or taking over the entire conversation. |
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Share time sensitive informationKeep your teams informed about essential updates, crisis protocols, or organize quick meetings using in-platform broadcasting. |
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Seamlessly connect with your teamCommunicate with other agents through the in-platform chat feature, facilitating real-time communication and support. |
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Intervene ongoing interactions with issuesIntervene in the conversations by either whispering or taking over the entire conversation. |
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Share time sensitive informationKeep your teams informed about essential updates, crisis protocols, or organize quick meetings using in-platform broadcasting. |
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Leverage our reporting capabilities to scale insights, drive performance and ensure brand compliance and governance.
Leverage reports and dashboard insightsView and toggle dashboards to monitor your team's performance in real time across different campaigns. |
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Leverage AI to improve agent experienceSupervisors have completely overview into all interactions, allowing them to make data-driven decisions on agents area for improvement, training and engagement strategies. |
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Manage all users roles and permissionsManage access types centreally using role-based access for compliance. |
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Leverage reports and dashboard insightsView and toggle dashboards to monitor your team's performance in real time across different campaigns. |
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Leverage AI to improve agent experienceSupervisors have completely overview into all interactions, allowing them to make data-driven decisions on agents area for improvement, training and engagement strategies. |
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Manage all users roles and permissionsManage access types centreally using role-based access for compliance. |
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Book a free demo today to discover how to engage your customers based on your unique business goals.