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Nubitel AI - AI Powered Analytics

AI Powered Analytics

Unlock deeper insights with AI-powered analytics, leveraging advanced algorithms to analyze data trends, predict outcomes, and drive smarter decision-making

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Speech Analytics Features

We harness the latest technologies, ensuring that you stay ahead in a rapidly evolving market. With us, you're not just keeping up - you're leading the way.

Analysis Speech & Text

Automate transcription and analysis of all customer voice and text interactions with support for up to two languages. Quickly identify crucial conversation moments and topics to enhance the customer experience.

QM Assist

Transform quality management with AI-driven interaction scoring and customizable sentiment evaluation. Easily search call transcripts and streamline your quality management process.

QM Trainer

Enhance agent training using AI to pinpoint areas for improvement, boosting both customer satisfaction and communication skills.

Gen-Al Synopsis

Generate actionable insights with automatic summaries of complex data, making information processing faster and more efficient.

Interaction Sentiment

Analyze keywords and sentence structures to gauge customer sentiment, with AI models highlighting customer needs for each interaction.

Major Languages Supported

Supports all major languages, including English, Chinese, Thai, Vietnamese, Bahasa Malaysia, and Indonesian.

QM Assist (AI & Automated QM)

Replace manual quality management with AI-powered interaction scoring

Customize assessment criteria by defining your own set of questions

Achieve a flexible, efficient performance evaluation tailored to business-specific needs

Category & Key Topics

Identify interaction categories and key topics with searchable call and chat transcripts.

Automatically analyzes and highlights trending keywords, enabling businesses to determine the next best action and elevate the customer experience.

Al-Powered Voice Transcription

Fully automate transcription of all business voice interactions

Access synchronized audio recordings with transcription playback

Identify key conversational moments to determine the next best action

Enable faster and more seamless customer experiences through insightful analysis

Interaction Sentiment

Gain a thorough understanding of service quality with insights into CSAT and sentiment from both customers and agents. Hovering over the CSAT score provides a Gen-Al analysis that reveals the underlying factors driving customer satisfaction or dissatisfaction.

Agent Performance Scoring

Make data-driven decisions to improve overall service quality

Gain clear insights into agent performance metrics

Leverage Generative AI to display Agent Performance scores with detailed explanations for each grade

Agent Performance Scoring

Leverage Generative AI to display Agent Performance scores with detailed explanations for each grade

Gain clear insights into agent performance metrics

Make data-driven decisions to improve overall service quality

Interaction Synopsis

Leverage Generative AI to deliver interaction summaries, highlighting key points and outcomes

Save time by reducing the need to read or listen to full conversations

Quickly identify actionable insights to boost productivity and enhance service delivery

QM Trainer

Leverage Gen-Al to highlight key points and suggest responses, offering targeted areas for agent improvement.
Enhance training efficiency by pinpointing specific areas for development, helping agents improve performance and boosting overall business service quality.

Interactions History

Monitor interactions by filtering those with low sentiment levels

Access a dashboard with searchable data on each interaction

View key details like duration, silence percentages, and related campaigns

Data Insights

View the most frequent keywords and topics used in interactions, along with their associated sentiment levels

Monitor and track all agent calls for performance reviews

Dashboard Overview

A graph to assess the overall sentiments summary and trends of the interactions.

Sentiment over time graph for campaign performance analysis

Performance of the overall interaction taking place in the Contact Center

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Nubitel AI

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  • Conversational AI

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