Speed Up Conversation Evaluations with Unified Case Analytics
Streamline customer support and save time by integrating key interaction data into a single, user-friendly dashboard.
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Unlock deeper insights with AI-powered analytics, leveraging advanced algorithms to analyze data trends, predict outcomes, and drive smarter decision-making
Streamline customer support and save time by integrating key interaction data into a single, user-friendly dashboard.
Uncover interaction trends and topics with searchable call and chat transcripts. Our system automatically analyzes conversations, highlighting trending keywords to guide businesses toward the next best action, enhancing the overall customer experience.
Automatically detects and supports conversations in two languages simultaneously, including English, Chinese, Thai, Vietnamese, Bahasa Malaysia, and Indonesian. With support for over 50 languages, supervisors can manage interactions more effectively, ensuring quicker resolutions and exceptional service.
Automate transcription of all voice interactions with synchronized audio playback for easy review. Identify key moments to determine next best actions, ensuring a faster, seamless customer journey.
Gain deeper insights into service quality with thorough analyses of CSAT and sentiment from customers and agents. By reviewing the CSAT score, agents can access Gen-AI insights that reveal the key factors driving satisfaction or dissatisfaction.
Leverage Gen-AI to generate concise summaries of interactions, highlighting key points and outcomes for quick assessment. This feature streamlines review processes, enabling businesses to respond swiftly and enhance customer engagement.
Achieve complete insight into individual agent performance. Track quality scores
and key improvement areas with real-time, actionable insights to drive excellence.
Replace manual quality checks with AI-driven interaction scoring. Customize the evaluation process with tailored assessment criteria and personalized questions, ensuring a flexible, efficient, and business-specific approach to agent performance analysis.
Utilize Generative AI to showcase detailed agent performance metrics, complete with explanations for each assigned grade. These insights enable data-driven decisions to elevate service quality.
Leverage Gen-AI to spotlight crucial improvement areas and recommend tailored responses for agents. Enhance training effectiveness by focusing on targeted skill development, leading to improved agent performance and overall service excellence.
Book a free demo today to discover how to engage your customers based on your unique business goals.
Category & Key TopicsUncover interaction trends and topics with searchable call and chat transcripts. Our system automatically analyzes conversations, highlighting trending keywords to guide businesses toward the next best action, enhancing the overall customer experience. |
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Multilingual Speech-to-TextAutomatically detects and supports conversations in two languages simultaneously, including English, Chinese, Thai, Vietnamese, Bahasa Malaysia, and Indonesian. With support for over 50 languages, supervisors can manage interactions more effectively, ensuring quicker resolutions and exceptional service. |
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Auto Speech RecognitionAutomate transcription of all voice interactions with synchronized audio playback for easy review. Identify key moments to determine next best actions, ensuring a faster, seamless customer journey. |
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Interaction Sentiment AnalysisGain deeper insights into service quality with thorough analyses of CSAT and sentiment from customers and agents. By reviewing the CSAT score, agents can access Gen-AI insights that reveal the key factors driving satisfaction or dissatisfaction. |
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Gen-AI SynopsisLeverage Gen-AI to generate concise summaries of interactions, highlighting key points and outcomes for quick assessment. This feature streamlines review processes, enabling businesses to respond swiftly and enhance customer engagement. |
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Category & Key TopicsUncover interaction trends and topics with searchable call and chat transcripts. Our system automatically analyzes conversations, highlighting trending keywords to guide businesses toward the next best action, enhancing the overall customer experience. |
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Multilingual Speech-to-TextAutomatically detects and supports conversations in two languages simultaneously, including English, Chinese, Thai, Vietnamese, Bahasa Malaysia, and Indonesian. With support for over 50 languages, supervisors can manage interactions more effectively, ensuring quicker resolutions and exceptional service. |
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Auto Speech RecognitionAutomate transcription of all voice interactions with synchronized audio playback for easy review. Identify key moments to determine next best actions, ensuring a faster, seamless customer journey. |
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Interaction Sentiment AnalysisGain deeper insights into service quality with thorough analyses of CSAT and sentiment from customers and agents. By reviewing the CSAT score, agents can access Gen-AI insights that reveal the key factors driving satisfaction or dissatisfaction. |
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Gen-AI SynopsisLeverage Gen-AI to generate concise summaries of interactions, highlighting key points and outcomes for quick assessment. This feature streamlines review processes, enabling businesses to respond swiftly and enhance customer engagement. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Agent QM AssistReplace manual quality checks with AI-driven interaction scoring. Customize the evaluation process with tailored assessment criteria and personalized questions, ensuring a flexible, efficient, and business-specific approach to agent performance analysis. |
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Agent Performance AnalyticsUtilize Generative AI to showcase detailed agent performance metrics, complete with explanations for each assigned grade. These insights enable data-driven decisions to elevate service quality. |
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AI-Powered Training AdvisorLeverage Gen-AI to spotlight crucial improvement areas and recommend tailored responses for agents. Enhance training effectiveness by focusing on targeted skill development, leading to improved agent performance and overall service excellence. |
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We harness the latest technologies, ensuring that you stay ahead in a rapidly evolving market. With us, you're not just keeping up - you're leading the way.
Identify interaction categories and key topics with searchable call and chat transcripts.
Automatically analyzes and highlights trending keywords, enabling businesses to determine the next best action and elevate the customer experience.
Gain a thorough understanding of service quality with insights into CSAT and sentiment from both customers and agents. Hovering over the CSAT score provides a Gen-Al analysis that reveals the underlying factors driving customer satisfaction or dissatisfaction.
Leverage Gen-Al to highlight key points and suggest responses, offering targeted areas for agent improvement.
Enhance training efficiency by pinpointing specific areas for development, helping agents improve performance and boosting overall business service quality.
A comprehensive view of agent performance, customer satisfaction trends, and critical issue alerts.