Nubitel AI - Conversation Analytics (CA)
Leverage AI-powered insights to uncover contact drivers, identify key contact center metrics, and improve service outcomes.
With Nubitel’s AI-powered contact center platform, you can monitor contact center volumes, sentiment, CSAT, and agent performance in one centralized dashboard.
Uncover interaction trends and topics with searchable call and chat transcripts. Our system automatically analyzes conversations, highlighting trending keywords to guide businesses toward the next best action, enhancing the overall customer experience.
Automatically detects and supports conversations in two languages simultaneously, including English, Chinese, Thai, Vietnamese, Bahasa Malaysia, and Indonesian. With support for over 50 languages, supervisors can manage interactions more effectively, ensuring quicker resolutions and exceptional service.
Automate transcription of all voice interactions with synchronized audio playback for easy review. Identify key moments to determine next best actions, ensuring a faster, seamless customer journey.
Gain deeper insights into service quality with thorough analyses of CSAT and sentiment from customers and agents. By reviewing the CSAT score, agents can access Gen-AI insights that reveal the key factors driving satisfaction or dissatisfaction.
Leverage Gen AI to generate concise summaries of interactions, highlighting key points and outcomes for quick assessment. This feature streamlines review processes, enabling businesses to respond swiftly and enhance customer engagement.
Achieve complete insight into individual agent performance. Track quality scores
and key improvement areas with real-time, actionable insights to drive excellence.
Replace manual quality checks with AI-driven interaction scoring. Customize the evaluation process with tailored assessment criteria and personalized feedback, evaluate agent performance, and recommend custom skill-building strategies—all from one unified AI-powered contact center solution.
Utilize Generative AI to showcase detailed agent performance metrics, complete with explanations for each assigned grade. These insights enable data-driven decisions to elevate service quality.
Leverage Gen AI to spotlight crucial improvement areas and recommend tailored responses for agents. Enhance training effectiveness by focusing on targeted skill development, leading to improved agent performance and overall service excellence.
Empower support teams with real-time interaction data and gain complete visibility into individual agent performance to drive better customer experiences
| Easily access and monitor all customer interactions across channels including calls and emails. Track key contact center metrics such as duration, status, CSAT scores, and sentiment analysis to evaluate agent performance and conversation quality in real-time.
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Gain a clear overview of agent performance, customer sentiment, and key conversational trends. Monitor quality scores, CSAT, complaint rates, and real-time analytics to identify improvement areas and enhance service delivery.
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Monitor performance trends and detect critical issues in real-time. Analyze quality and CSAT score patterns, and receive instant alerts for behaviors like rudeness, frustration, or compliance violations to ensure consistent service standards.
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