Nubitel AI - Conversational AI (CAI)

Boost First Contact Resolution with Conversational AI

Enhance customer and employee experiences with Conversational AI. Our AI-powered contact center solution deploys virtual assistants to deliver timely and accurate responses.

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What is Conversational AI ?

Conversational AI solution is a technology solution that uses advanced models—from Retrieval-Augmented Generation (RAG) to Large Language Models (LLMs)—to enable natural, human-like conversations with customers. Featuring key capabilities like Natural Language Understanding (NLU), dialogue management, back-end system integration, and more, this solution enhances customer experience with instant responses, routine query resolution, and multi-channel integration support.

Gartner

Efficiently manage high volumes of engagement and achieve resolutions

Empower your contact center teams with the Retrieval-Augmented Generation (RAG) model to streamline operations, automate repetitive tasks, and deliver smarter, more efficient customer interactions.

Drag and Drop Bot Designer

Design Generative AI-powered virtual assistant with ease using our intuitive drag-and-drop interface. Whether for customer service, lead generation, or task automation, it’s built for ease of use within any Contact Center as a Service (CCaaS) environment.

Flexible Conversation Design

Unlock dynamic conversation flows with our AI-powered dialog builder. Unlike static scripts, this flexible tool lets you scale responsive interactions across an AI-powered contact center platform.

Simulate and Refine Interactions

Use the Mock Test Flow feature to preview and refine bot behaviors in real-time. Ensure your conversational virtual assistant performs seamlessly in your contact center, offering natural, human-like interactions before going live.

Drag and Drop Bot Designer

Effortless Bot Creation Create and customize AI-driven bots effortlessly using our intuitive drag-and-drop interface. Design bots for customer support, task automation, or lead generation without any coding skills required.

Flexible Conversation Design

Unlock dynamic conversation flows with our AI-powered dialog builder. Move beyond rigid decision trees to easily design, update, and scale responsive interactions that adapt to evolving needs and enhance customer engagement.

Simulate and Refine Interactions

Test and refine your conversational designs with our Mock Test Flow. Simulate real-world interactions to ensure your bots perform as expected and deliver a seamless user experience.

Streamlined Workflow Management

Manage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes.

Workflow Creation Interface

Leverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency.

Customize Case Statuses

Easily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management.

Enhance response accuracy and resolution rates

Leverage the Retrieval-Augmented Generation (RAG) model to integrate enterprise data for LLM processing, delivering accurate, engaging, and personalized bot responses to address user needs and improve resolution rates.

Smarter Customer Interactions

Leverage the RAG model to integrate enterprise data directly into LLM processing. This boosts the accuracy and personalization of bot responses, enhancing customer satisfaction and improving first contact resolution with our AI-powered contact center solution.

Streamline Self-Service Processes

Empower your customers and employees with instant solutions through intelligent self-service. Automate routine queries and processes, enabling users to resolve issues without human intervention. Elevate satisfaction by providing faster, 24/7 support that’s efficient and effortless.

Smarter Customer Interactions

Streamline Self-Service Processes

Empower your customers and employees with instant solutions through intelligent self-service.

Automate routine queries and processes, enabling users to resolve issues without human intervention. Elevate satisfaction by providing faster, 24/7 support that’s efficient and effortless.

Smarter Customer Interactions

Streamline Self-Service Processes

Quick bot deployments

Streamline the bot development process with ready-made bot workflows tailored for various industries. Customize and deploy your bots swiftly, all without needing any code.

Master Complex Conversations

Deliver seamless interactions for customers and employees with adaptive workflows tailored to diverse industries. Effortlessly manage complex conversations as the system dynamically adapts to evolving queries. Provide intuitive, human-like experiences that enhance engagement and streamline efficiency across every touchpoint.

Connect Effortlessly with Existing Systems

Integrate your bots with CRM and knowledge base systems to deliver real-time information. Utilize platform-wide data and API integrations to enable smooth communication during interactions.

Master Complex Conversations

Connect Effortlessly with Existing Systems

Integrate your bots with CRM and knowledge base systems to deliver real-time information. Utilize platform-wide data and API integrations to enable smooth communication during interactions.

Actionable data insights with custom reports and dashboards

Track performance and gain insights with tailored dashboards built for contact center operations. Leverage data to optimize agent productivity, ensure compliance, and improve customer engagement strategies.

Connecting Across Every Channel

Deliver consistent, real-time support through websites, apps, and internal portals. Our conversational virtual assistant extends across channels, enabling a unified communication experience in your AI-powered contact center platform.

conversational ai support multiple communication channels

Adaptive AI Agents

Deliver personalized, real-time responses that adapt seamlessly to user needs. Ensure every interaction feels natural and human.

Seamless User Role Management and Agent Handoff

Manage user roles efficiently while ensuring smooth transitions from bots to live agents. Our solution enables real-time handoff within your Contact Center as a Service (CCaaS) setup, maintaining context and continuity throughout the customer journey.

Connecting Across Every Channel

Adaptive AI Agents

Deliver personalized, real-time responses that adapt seamlessly to user needs. Ensure every interaction feels natural and human.

Seamless User Role Management and Agent Handoff

Frequently asked questions about Conversational AI

What is the meaning of Conversational AI?

Conversational AI refers to a type of AI that enable machines to simulate real-time human-like conversations using Natural Language Processing (NLP), Machine Learning, and automation. Unlike traditional chatbots, conversational AI solutions can understand context, detect user intent, and engage in intelligent dialogue across various channels like web, mobile, and messaging apps. It forms the backbone of modern Contact Center as a Service (CCaaS) solutions like Nubitel's, supporting scalable and personalized customer experiences.

What are the key features of a Conversational AI platform?