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Enhance customer and employee experiences with Conversational AI. Our AI-powered contact center solution deploys virtual assistants to deliver timely and accurate responses.
Empower your contact center teams with the Retrieval-Augmented Generation (RAG) model to streamline operations, automate repetitive tasks, and deliver smarter, more efficient customer interactions.
Drag and Drop Bot DesignerDesign Generative AI-powered virtual assistant with ease using our intuitive drag-and-drop interface. Whether for customer service, lead generation, or task automation, it’s built for ease of use within any Contact Center as a Service (CCaaS) environment. |  |
Flexible Conversation DesignUnlock dynamic conversation flows with our AI-powered dialog builder. Unlike static scripts, this flexible tool lets you scale responsive interactions across an AI-powered contact center platform. |  |
Simulate and Refine InteractionsUse the Mock Test Flow feature to preview and refine bot behaviors in real-time. Ensure your conversational virtual assistant performs seamlessly in your contact center, offering natural, human-like interactions before going live. |  |
Drag and Drop Bot DesignerEffortless Bot Creation Create and customize AI-driven bots effortlessly using our intuitive drag-and-drop interface. Design bots for customer support, task automation, or lead generation without any coding skills required. |
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Flexible Conversation DesignUnlock dynamic conversation flows with our AI-powered dialog builder. Move beyond rigid decision trees to easily design, update, and scale responsive interactions that adapt to evolving needs and enhance customer engagement. |
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Simulate and Refine InteractionsTest and refine your conversational designs with our Mock Test Flow. Simulate real-world interactions to ensure your bots perform as expected and deliver a seamless user experience. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Leverage the Retrieval-Augmented Generation (RAG) model to integrate enterprise data for LLM processing, delivering accurate, engaging, and personalized bot responses to address user needs and improve resolution rates.
Smarter Customer InteractionsLeverage the RAG model to integrate enterprise data directly into LLM processing. This boosts the accuracy and personalization of bot responses, enhancing customer satisfaction and improving first contact resolution with our AI-powered contact center solution. |  |
Streamline Self-Service ProcessesEmpower your customers and employees with instant solutions through intelligent self-service. Automate routine queries and processes, enabling users to resolve issues without human intervention. Elevate satisfaction by providing faster, 24/7 support that’s efficient and effortless. |  |
Agent QM AssistAutomate quality management with AI-driven interaction scoring. Customize assessments based on your business needs to track performance across your contact center solution, reducing manual effort and improving coaching outcomes.
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Smarter Customer InteractionsHarness AI to identify customer intent, sentiment, and contact reasons. Design and automate relevant workflows that enhance customer journeys, ensuring each interaction is tailored and efficient. |
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Gain Actionable Insights with AILeverage AI to monitor and analyze bot performance in real time. Identify emerging trends and track key metrics to optimize containment rates and enhance overall bot effectiveness. |
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Smarter Customer Interactions with RAG ChatbotsOur Retrieval-Augmented Generation (RAG) Chatbots RAG driven bots retrieve and integrate real-time data to deliver personalized, context-aware responses. This allows businesses to adapt quickly to changing customer needs, moving beyond static, predefined scripts for more flexible and relevant interactions. |
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Streamline the bot development process with ready-made bot workflows tailored for various industries. Customize and deploy your bots swiftly, all without needing any code.
Master Complex ConversationsDeliver seamless interactions for customers and employees with adaptive workflows tailored to diverse industries. Effortlessly manage complex conversations as the system dynamically adapts to evolving queries. Provide intuitive, human-like experiences that enhance engagement and streamline efficiency across every touchpoint. |  |
Connect Effortlessly with Existing SystemsIntegrate your bots with CRM and knowledge base systems to deliver real-time information. Utilize platform-wide data and API integrations to enable smooth communication during interactions. |
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Explore Proven SolutionsAccess a comprehensive library of pre-defined use cases to find ready-to-implement solutions for your bot deployment needs. Discover successful strategies and adapt them to your specific requirements with ease. |
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Connect Effortlessly with Existing SystemsIntegrate your bots with CRM and knowledge base systems to deliver real-time information. Utilize platform-wide data and API integrations to enable smooth communication during interactions. |
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Track performance and gain insights with tailored dashboards built for contact center operations. Leverage data to optimize agent productivity, ensure compliance, and improve customer engagement strategies.
Connecting Across Every ChannelDeliver consistent, real-time support through websites, apps, and internal portals. Our conversational virtual assistant extends across channels, enabling a unified communication experience in your AI-powered contact center platform.
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Adaptive AI AgentsDeliver personalized, real-time responses that adapt seamlessly to user needs. Ensure every interaction feels natural and human. |  |
Seamless User Role Management and Agent HandoffManage user roles efficiently while ensuring smooth transitions from bots to live agents. Our solution enables real-time handoff within your Contact Center as a Service (CCaaS) setup, maintaining context and continuity throughout the customer journey.
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Leverage Reports and Dashboard InsightsView and toggle dashboards to monitor your team's performance in real time across different campaigns. |
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Leverage AI to Improve Agent ExperienceSupervisors have completely overview into all interactions, allowing them to make data-driven decisions on agents area for improvement, training and engagement strategies. |
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Manage All Users Roles and PermissionsManage access types centreally using role-based access for compliance. |
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Book a free demo today to discover how to engage your customers based on your unique business goals.