Nubitel CX | EMAIL MANAGEMENT

Streamline customer cases handling with Email Management

Optimize your email workflow with advanced management tools, featuring intelligent routing, real-time tracking, and templates

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Improve how your contact center handles customer emails with Nubitel’s AI-powered customer engagement platform. Nubitel contact center solutions help your team stay organized, responsive and efficient in today’s fast-paced service environment.

Automated email sorting for contact centers

Automatically categorize, prioritize, and tag incoming emails to help your support team stay organized and responsive.

Intelligent routing with custom rules

Leverage keyword-based automation to assign emails to the right department or agent — reducing clutter and speeding up resolution times.

Seamless Integration with cloud email providers

Easily connect Nubitel’s platform with Gmail or Outlook to unify communications in your cloud contact center environment.

AI Agent Assist

Empower agents with real-time suggestions, next-best-action prompts, auto-summarization and knowledge recommendations through Nubitel’s AI-powered contact center platform. Enhance productivity and transform the overall customer experience.

Analytics-driven email insights

Track KPIs like first contact resolution (FCR), CSAT, average handling time, and service levels in real time. Nubitel’s cloud contact center solution offers full visibility into team performance and customer experience.

Boost customer support efficiency

Streamline workflows, shorten response times, and increase satisfaction with tools designed to optimize every stage of email handling.

Enhance productivity in your contact center team

Nubitel’s AI-powered contact center platform helps supervisors track progress, reduce manual effort and streamline workload distribution with real-time visibility into email queues, agent assignments, and response statuses.

Stay organized and in control

Gain full control over incoming emails with structured queues, skill-based tagging, and clear ownership assignment. Never miss a case again — maintain an organized inbox and ensure efficient handling from receipt to resolution.

Schedule a Demo

Looking to elevate your customer experience?

Book a free demo today to discover how to engage your customers based on your unique business goals.

Schedule a Demo

Streamline customer cases handling with Email Management

Improve how your contact center handles customer emails with Nubitel’s AI-powered customer engagement platform. Nubitel contact center solutions help your team stay organized, responsive and efficient in today’s fast-paced service environment.

Automated email sorting for contact centers

Intelligent routing with custom rules

Seamless Integration with cloud email providers

AI Agent Assist

Analytics-driven email insights

Boost customer support efficiency

Enhance productivity in your contact center team

Stay organized and in control

Nubitel UC