Nubitel CX - Engagement Hub
Effortlessly build and manage business workflows across all agents’ desktops with
Nubitel Unified Customer Engagement Platform.
Manage all your Computer Telephony Integrations (CTI) and omnichannel touchpoints in one place. Track customer journeys, access vital insights, and enhance agent performance from a single Customer Management Centre Platform.
Comprehensive Customer ProfilesAccess key details such as full name, mobile number, email address, and date of birth. This data enables personalized services, enhances customer interaction tracking, and fosters a seamless customer experience. |  |
Track Customer CasesView All the customer list of cases, displaying details like case ID, description, status, and date. Sorting and filtering options for efficient management and enhanced service. |  |
Streamlined Case ManagementEffortlessly update case details, including description, status, assignee, priority, and notes. This feature streamlines handling for efficient updates and ensures effective case resolution. |
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Comprehensive Case OverviewAccess a detailed timeline of remarks, along with chat, email, and voice history to track case progress comprehensively and ensure efficient resolutions. |
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Nubitel Engagement Hub enhances agent interactions by seamlessly integrating Nubitel CX with CRM for optimal performance.
Interaction History OverviewAccess a detailed record of all customer interactions, including timestamps, communication types, and outcomes, to enhance service quality and strengthen relationships. |  |
Monitor Case ProgressThe Case Activity feature provides an overview of updates, including the date, time the ticket, status and description. |  |
Modern Chat ManagementEquip agents with essential functions like scripts, keyword tagging, and SLA management to enhance service quality. |
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Advanced Email ManagementProvide agents with essential functions such as templates for common enquiries, drafting, replying, forwarding, attaching files, keyword tagging, email signature and SLA management. |
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Book a free demo today to discover how to engage your customers based on your unique business goals.