Nubitel AI Agent
Nubitel AI Agent helps contact centers deliver faster, more relevant support by understanding what customers need, drawing from your own enterprise knowledge, and responding according to your service processes – all while keeping interactions consistent with your brand guidelines.
Choose a predefined prompt for common contact center roles such as customer support, information collection, appointment booking, or lead qualification - or create your own to define the agent’s role and responsibilities. |
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Create the AI Agent persona (e.g., its name, language, tone of voice) and conversation style across chat, voice, email (e.g., response limits, creativity, guidelines) - to match the experience you want customers to receive. |
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Assign relevant knowledge from Nubitel Knowledge Management System, so your AI Agent can retrieve information from your organization's approved content. |
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Integrate supported third-party applications and APIs, including systems such as Nubidesk, Salesforce, and Zendesk, to give your AI Agent access to configured information retrieval and actions. |
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Use Nubitel Dialogue Manager to structure how an interaction progresses, including prompts, knowledge, tools, conditions, and escalation paths for customer service scenarios. |
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Test how the AI Agent responds across different customer scenarios, refine its configuration, and validate the experience before putting it into customer-facing use. |
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Bring together enterprise knowledge, LLM-powered prompts, conversation design, and interaction insights to help AI agents deliver accurate, relevant, and consistent customer service at scale.
Turn Enterprise Knowledge into Trusted AI AnswersNubitel Knowledge Management System turns documents, articles, FAQs, web links, and other enterprise content into structured, searchable knowledge. RAG-powered retrieval helps the AI agent find relevant information during customer interactions, so they can deliver more accurate, context-aware responses. |  |
Create Context-Aware AI Agents with LLM-Powered PromptsUse prompt functionality to shape how your AI agent understands its role, duties, and customer interactions. Start with predefined prompts tailored to specific agent roles and duties, or configure prompts to support the outcomes you want for customer experience - all while reducing setup time and training effort. |  |
Orchestrate and Automate CX Workflows with Drag-and-Drop SimplicityNubitel Dialogue Manager turns complex CX processes into clear, visual conversation logic. AI agents can thus handle routine interactions, retrieve knowledge, trigger configured actions, and escalate exceptions with conversation context. Ready-made templates help teams launch common workflows faster, while visual flow design makes processes easier to customize and scale without coding skills. |  |
Turn Every Customer Conversation into Actionable IntelligenceConversation Analytics analyzes call and chat transcripts to show what happened, why it happened, and where service can improve. Uncover sentiment shifts, recurring topics, customer pain points, compliance risks, and performance gaps, giving leaders actionable insight to improve AI and human-agent performance, service quality, and the customer experience. |  |
Extend AI agents with the data, tools, APIs, and case workflows they need to support connected customer service operations.
Connect the Data and Tools Your AI Agent NeedsFlexible components and APIs extend what an AI agent can access during a customer interaction. CRM integrations can provide customer context such as past interactions, preferences, and purchase history; knowledge-base access supplies reference information; and digital forms capture structured customer data. Together, these components help agents deliver more relevant responses and support smoother, connected workflows. |  |
Move Customer Requests Forward with Automated Case WorkflowsNubitel AI Agent can interpret customer intents and support configured case workflows across your contact center. It can create cases, update case information, and trigger configured actions through connected systems, helping automate routine service processes, reduce manual work, and move customer requests toward resolution faster. |  |
Give Nubitel AI Agents a natural, customer-facing voice with Nubitel Voice Hub. Choose from ready-to-use multilingual text-to-speech voices or create a distinctive corporate voice signature with AI-powered voice cloning, then assign it directly to your AI Agent for voice interactions across Southeast Asian markets.
Nubitel AI Agent brings the core technologies of modern contact center AI into one operational layer – from LLMs and RAG-powered knowledge retrieval to conversation intelligence, speech technologies, and API-based integrations. Together, these technologies help AI agents understand customer needs, access the right information, respond naturally, and carry out configured service actions across the customer journey.
Enterprise AI needs more than intelligent models. It requires layered controls to manage security, access, knowledge, behavior, content and actions. Nubitel helps enterprises implement guardrails that support reliable AI outcomes, protect sensitive information and keep agent behavior aligned with organizational policies.
Nubitel AI Agent works alongside the wider Nubitel customer experience ecosystem to connect knowledge, customer interactions, workflows, human support, and analytics.
Nubitel AI Agent can support a range of customer-facing contact center scenarios. Start with the interactions that are most repetitive, high-volume, or well suited to automation.
Support self-service, inbound and outbound interactions, digital and voice experiences, and human-agent handoff from one connected foundation.
Create AI Agents that resolve customer needs, reduce repetitive work, and deliver connected service, with the control and flexibility your business requires.
