Menu
Meet your customers on their favorite digital platforms. Deliver fast, personalized solutions through web chat and social media apps with Live Chat support.
Deliver swift customer service and resolve inquiries efficiently in a single interaction on your website and mobile apps.
Leverage our customizable click-to-chat functionality, bespoke chat configurations, and agent assist tools to ensure efficient resolution of customer inquiries in the first interaction. |  |
Add Nubitel CX Live Chat to your websites and mobile apps with ease. Customize fields and appearance to match your brand effortlessly, with no coding required. |  |
Customize your chat office hours and configure automatic responses for both business and after-hours queries to ensure continuous support. |  |
Improve First Contact ResolutionLeverage our customizable click-to-chat functionality, bespoke chat configurations, and agent assist tools to ensure efficient resolution of customer inquiries in the first interaction. |
 |
Connect with Your CustomersAdd Nubitel CX Live Chat to your websites and mobile apps with ease. Customize fields and appearance to match your brand effortlessly, with no coding required. |
 |
Support Customers Around the ClockCustomize your chat office hours and configure automatic responses for both business and after-hours queries to ensure continuous support. |
 |
Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
 |
Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
|
Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
|
Divert calls, video call troubleshooting, and deliver exceptional customer experience.
Effectively manage drop-offs by rerouting customer support calls to digital channels like SMS, live chat, email, or messaging platforms. Address customer concerns promptly, improve engagement, and ensure a seamless, uninterrupted customer experience. |  |
Conduct live video calls for troubleshooting with agents. Enable your team to provide real-time, personalized support and resolve customer issues efficiently through one-on-one video consultations. |  |
Use customizable prompts to inform customers about product updates or issues. Share critical updates and create awareness efficiently through tailored reply. |  |
Proactive Call Deflection and Survey ManagementProactively manage drop-offs through call deflection and surveys. Leverage these strategies to address customer concerns promptly, gather valuable feedback, and improve overall engagement, ensuring a seamless and uninterrupted customer experience. |
 |
Video CallConduct live video calls for troubleshooting with agents. Enable your team to provide real-time, personalized support and resolve customer issues efficiently through one-on-one video consultations. |
 |
Customizable Prompts for Product Updates and Issue NotificationsUse customizable prompts to inform customers about product updates or issues. Share critical updates and create awareness efficiently through tailored reply. |
 |
Gain a comprehensive view of customer interactions, case histories, knowledge base resources, and agent assist — all within a unified agent workbench.
Gain a comprehensive view of customer interactions, case histories, knowledge base resources, and agent assistance—all within a unified agent workbench. |  |
Allows you to preview past interactions with each customer, providing a comprehensive overview of their previous communications and engagements. |  |
Unified Agent DesktopGain a comprehensive view of customer interactions, case histories, knowledge base resources, and agent assistance—all within a unified agent workbench. |
 |
Customer HistoryAllows you to preview past interactions with each customer, providing a comprehensive overview of their previous communications and engagements. |
 |
Book a free demo today to discover how to engage your customers based on your unique business goals.