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Leverage the Preferred Digital Channel: Reduce Average Handle Time by Up to 52% with Live Chat Support
Deliver swift customer service and resolve inquiries efficiently in a single interaction on your website and mobile apps.
Improve First Contact ResolutionLeverage our customizable click-to-chat functionality, bespoke chat configurations, and agent assist tools to ensure efficient resolution of customer inquiries in the first interaction. |
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Connect with Your CustomersAdd Nubitel CX Live Chat to your websites and mobile apps with ease. Customize fields and appearance to match your brand effortlessly, with no coding required. |
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Support Customers Around the ClockCustomize your chat office hours and configure automatic responses for both business and after-hours queries to ensure continuous support. |
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Improve First Contact ResolutionLeverage our customizable click-to-chat functionality, bespoke chat configurations, and agent assist tools to ensure efficient resolution of customer inquiries in the first interaction. |
|
Connect with Your CustomersAdd Nubitel CX Live Chat to your websites and mobile apps with ease. Customize fields and appearance to match your brand effortlessly, with no coding required. |
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Support Customers Around the ClockCustomize your chat office hours and configure automatic responses for both business and after-hours queries to ensure continuous support. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Divert calls, Video Call Troubleshooting, and deliver exceptional customer experience.
Proactive Call Deflection and Survey ManagementProactively manage drop-offs through call deflection and surveys. Leverage these strategies to address customer concerns promptly, gather valuable feedback, and improve overall engagement, ensuring a seamless and uninterrupted customer experience. |
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Video CallConduct live video calls for troubleshooting with agents. Enable your team to provide real-time, personalized support and resolve customer issues efficiently through one-on-one video consultations. |
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Customizable Prompts for Product Updates and Issue NotificationsUse customizable prompts to inform customers about product updates or issues. Share critical updates and create awareness efficiently through tailored reply. |
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Proactive Call Deflection and Survey ManagementProactively manage drop-offs through call deflection and surveys. Leverage these strategies to address customer concerns promptly, gather valuable feedback, and improve overall engagement, ensuring a seamless and uninterrupted customer experience. |
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Video CallConduct live video calls for troubleshooting with agents. Enable your team to provide real-time, personalized support and resolve customer issues efficiently through one-on-one video consultations. |
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Customizable Prompts for Product Updates and Issue NotificationsUse customizable prompts to inform customers about product updates or issues. Share critical updates and create awareness efficiently through tailored reply. |
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Gain a comprehensive view of customer interactions, case histories, knowledge base resources, and agent assist — all within a unified agent workbench.
Unified Agent DesktopGain a comprehensive view of customer interactions, case histories, knowledge base resources, and agent assistance—all within a unified agent workbench. |
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Customer HistoryAllows you to preview past interactions with each customer, providing a comprehensive overview of their previous communications and engagements. |
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Unified Agent DesktopGain a comprehensive view of customer interactions, case histories, knowledge base resources, and agent assistance—all within a unified agent workbench. |
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Customer HistoryAllows you to preview past interactions with each customer, providing a comprehensive overview of their previous communications and engagements. |
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Book a free demo today to discover how to engage your customers based on your unique business goals.