Nubitel CX - Live Chat
Deliver fast, personalized responses through web chat and social messaging apps with Nubitel’s Live Chat for contact centers.
As traditional contact centers evolve into digital hubs, Live Chat customer support bridges instant-response expectations with high-quality service—offering immediacy, convenience, and personalization in every interaction.
Utilize real-time Live Chat support in your contact center to resolve customer issues instantly, boost satisfaction scores, reduce operational costs, and maintain industry compliance standards.
Leverage customizable click-to-chat options, intelligent chat configurations and agent assist tools to resolve customer inquiries in the first interaction.
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Add Nubitel CX Live Chat to your websites and mobile apps with ease. Customize fields and appearance to match your brand effortlessly, with no coding required. |  |
Customize your chat office hours and configure automatic responses for both business and after-hours queries to ensure continuous support. |  |
Use Nubitel’s Live Chat platform for customer service to divert calls, offer video consultations, and deliver exceptional real-time support. Empower agents to engage customers with speed and precision.
Minimize drop-offs by seamlessly rerouting calls to digital channels like live chat, SMS, email, or messaging apps, ensuring higher engagement and customer satisfaction. |  |
Use customizable prompts to inform customers about product updates or issues. Share critical updates and create awareness efficiently through tailored reply. |  |
Nubitel’s cloud contact center solution offers a unified Agent Workbench, combining real-time customer support chat, customer history, and knowledge bases. Empower agents to reduce handling time, cut costs, and deliver faster resolutions—all from one powerful platform.
Equip agents with a 360° view of customer interactions, case histories, knowledge base articles, and real-time agent assist tools on a single interface. |  |
Access a full record of past customer communications, enabling agents to deliver faster, context-rich responses and boosting customer satisfaction. |  |
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