A sincere thank you to everyone who joined us at the 14th National Contact Centre Conference (NCCC), held on 21 May 2025 at Aloft Hotel Kuala Lumpur and organised by the Contact Centre Association of Malaysia (CCAM). Under the powerful theme “Time is Now,” this year’s conference brought together key industry leaders to explore the transformative role of technology in customer experience.
As a proud Association Partner and Sponsor, Nubitel was honoured to be part of this dynamic gathering, where we had the opportunity to showcase our latest AI-powered innovations. Attendees experienced live demonstrations of our Quality Management & Analytics and Conversational AI/AI Virtual Assistant solutions, purpose-built to elevate customer engagement, improve service quality, and boost agent performance across Southeast Asian contact centres.
Sharing Insights on AI and Customer Experience
We were also excited to contribute to the panel discussion, “Leveraging AI for CX Excellence,” where our team shared insights on real-world applications of AI, practical integration strategies, and the future of human-AI collaboration in the contact centre space.
Looking Ahead: Our Commitment to Innovation
We are grateful to everyone who visited our booth, engaged with our solutions, and joined the conversation on what’s next for the industry. We look forward to continuing our commitment to innovation and returning to NCCC next year to support and shape the future of customer experience in the region.
Watch the NCCC 2025 Highlights
Let’s take a look back at NCCC 2025 event with our video recap:
