Nubitel CX - Agent Workbench

Engage with your customers at every touchpoint with Omnichannel Contact Center Solution

Deliver consistent customer experiences across every touchpoint with Nubitel Agent Workbench — your all-in-one omnichannel contact center support platform.

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Engage customers across every channel with Omnichannel customer support platform

Customers today don’t stick to one communication channel. They switch between calls, chats, and social media while expecting consistent engagement with brands on their preferred platforms.

Nubitel’s Agent Workbench is an advanced omnichannel contact center solution in Singapore that empowers agents to manage all communication channels from a single, intuitive workspace.

Unified omnichannel solution to eliminate disconnected experiences

Siloed systems create customer journey gaps, increase agent workload, and disrupt workflows.

Nubitel’s contact center Agent Workbench gives agents full visibility into interaction history, enabling smoother transitions between channels and delivering a truly connected customer experience.

Omnichannel customer support platform built for speed and simplicity

Agent Workbench simplifies customer interactions by unifying chat, phone, email, and social media into one interface.

As part of our Contact Center as a Service (CCaaS) offering, Agent Workbench is a unified omnichannel solution with smart features like status segregation, campaign tagging, and skill-based routing to streamline operations.

Current Challenges

Fragmented case management systems
Isolated customer interaction history
Manual, inconsistent agent guidance
Reactive customer interactions
Long customer hold times
Limited oversight and monitoring

Transformed Experience

Unified omnichannel contact center software
Real-time, 360° customer interaction view
Automated agent support for faster resolutions
Integrated CRM for contextual engagement
Proactive outreach and scheduled callbacks
Rich analytics for performance optimization

Deliver meaningful customer and agent experiences with a unified omnichannel platform

With 20+ years in the contact center industry, innovation and design have been the backbone of Nubitel.

Agent Workbench empowers businesses to deliver personalized, proactive service at scale — all within a flexible, cloud-based omnichannel contact center solution.