Assign interactions to agents based on their skillsets, ensuring better and quicker resolutions with skill-based omnichannel routing.
Analyze data from various solution and platforms to gain a comprehensive overview of your customers and their cases, enabling you to deliver highly relevant and personalized experience.
Leverage no-code integrations with other CRM solutionUtilize straightforward, no-code API integrations to access real-time customer data from diverse sources, including CRMs. Enhance agent performance and improve service quality by leveraging this enriched data. |  |
Discover conversation intent and sentiment using AIAnalyze and understand customer intent and sentiment across voice and digital interactions to gain deeper insights into their issues and needs. |  |
Create customised flow using drag-and-drop builderDesign complex flows with an intuitive drag-and-drop builder to create customized prioritization and escalation flow. Configure CSAT as a variable to proactively monitor and escalate conversations and prevent potential crises. |  |
Leverage no-code integrations with other CRM solutionUtilize straightforward, no-code API integrations to access real-time customer data from diverse sources, including CRMs. Enhance agent performance and improve service quality by leveraging this enriched data. |
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Discover conversation intent and sentiment using AIAnalyze and understand customer intent and sentiment across voice and digital interactions to gain deeper insights into their issues and needs. |
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Create customised flow using drag-and-drop builderDesign complex flows with an intuitive drag-and-drop builder to create customized prioritization and escalation flow. Configure CSAT as a variable to proactively monitor and escalate conversations and prevent potential crises. |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Configure omnichannel routing to the most suitable agents based on their skills, capacity and routing logic.
Route interactions to the most skilled agentDetermine the necessary skills for each incoming interaction and direct it to the most skilled agent. Assign interactions based on the agent’s proficiency to ensure effective handling. |  |
Discover conversation intent and sentiment using AIAdjust agent capacity based on the daily workload instead of relying on a fixed, unchangeable limit. |  |
Automatically distribute the interactions to agentEliminate manual assignment and skill management. Instead, determine the most suitable agent for an incoming query based on your preferred routing method. |  |
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