Boost your Agent Productivity with Real-Time Insights
Enhance business outcomes by visualizing customer journeys and observing agent activities in real time.
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Leverage billions of data points from multichannel reports and dashboards to innovate products, improve processes, and drive efficiency.
Enhance business outcomes by visualizing customer journeys and observing agent activities in real time.
Optimize experience at every touchpointGain deep insights by monitoring the entire customer journey and analyzing interaction data through multi-level drill-downs to enhance customer satisfaction and loyalty. |
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Track and respond to key events instantlyEmpower your team with actionable insights, track performance metrics, and foster ongoing enhancements. |
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Supercharge team efficiency with dynamic dashboardsCreate live agent dashboards with ease to monitor queues, locations, agents, and interactions. This enables supervisors to effortlessly achieve daily targets, improve the productivity of the contact centre team, and monitor key performance indicators (KPIs). |
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Optimize experience at every touchpointGain deep insights by monitoring the entire customer journey and analyzing interaction data through multi-level drill-downs to enhance customer satisfaction and loyalty. |
|
Track and respond to key events instantlyEmpower your team with actionable insights, track performance metrics, and foster ongoing enhancements. |
|
Supercharge team efficiency with dynamic dashboardsCreate live agent dashboards with ease to monitor queues, locations, agents, and interactions. This enables supervisors to effortlessly achieve daily targets, improve the productivity of the contact centre team, and monitor key performance indicators (KPIs). |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Leverage Gen AI-powered conversational insights to optimise customer feedback, measure customer sentiment, and enhance agent performance.
Harness insights from every customer interactionHovering over the CSAT score provides a Gen-AI analysis that reveals the underlying factors driving customer satisfaction or dissatisfaction. |
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Harness AI to generate agent performance scoresDiscover scoring metrics and rationale behind key QA parameters through tailored industry-specific AI models. Leverage these insights to pinpoint improvement areas and create targeted coaching opportunities. |
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Achieve excellence in compliance and qualityEmpower your supervisors with full visibility into cases and critical insights—such as channels utilized, customer sentiment, and agent performance—to inform strategies for self-learning, coaching, and enhancing engagement. |
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Harness insights from every customer interactionHovering over the CSAT score provides a Gen-AI analysis that reveals the underlying factors driving customer satisfaction or dissatisfaction. |
|
Harness AI to generate agent performance scoresDiscover scoring metrics and rationale behind key QA parameters through tailored industry-specific AI models. Leverage these insights to pinpoint improvement areas and create targeted coaching opportunities. |
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Achieve excellence in compliance and qualityEmpower your supervisors with full visibility into cases and critical insights—such as channels utilized, customer sentiment, and agent performance—to inform strategies for self-learning, coaching, and enhancing engagement. |
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Book a free demo today to discover how to engage your customers based on your unique business goals.