Leverage billions of data points from multichannel reports and dashboards to improve processes, enhance customer experiences, and drive efficiency across your contact center operations.
Visualize customer journeys and monitor agent activity in real time with our contact center solutions. Empower your team with the visibility needed to improve outcomes and meet performance targets.
Optimize experience at every touchpointEnhance customer satisfaction by monitoring end-to-end journeys and drilling down into detailed interaction data within your contact center environment. |  |
Track and respond to key events instantlyStay proactive in contact centers by tracking key performance indicators and acting on real-time metrics to continuously improve service delivery. |  |
Supercharge team efficiency with dynamic dashboardsCreate real-time dashboards to track queues, locations, agents, and conversations—helping supervisors in contact centers achieve daily goals and improve productivity with our contact center platform. |  |
Optimize experience at every touchpointGain deep insights by monitoring the entire customer journey and analyzing interaction data through multi-level drill-downs to enhance customer satisfaction and loyalty. |
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Track and respond to key events instantlyEmpower your team with actionable insights, track performance metrics, and foster ongoing enhancements. |
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Supercharge team efficiency with dynamic dashboardsCreate live agent dashboards with ease to monitor queues, locations, agents, and interactions. This enables supervisors to effortlessly achieve daily targets, improve the productivity of the contact centre team, and monitor key performance indicators (KPIs). |
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Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Use Gen AI-powered conversational insights within our Contact Center as a Service (CCaaS) to analyze feedback, gauge sentiment, and elevate agent performance for better customer outcomes.
Harness insights from every customer interactionGain instant Gen AI-powered analysis of CSAT scores, unlocking actionable insights that reflect customer satisfaction drivers in your cloud contact center. |  |
Harness AI to generate agent performance scoresUse our CCaaS platform to evaluate agent performance through industry-specific AI scoring models, identifying coaching opportunities in your contact center. |  |
Achieve excellence in compliance and qualityEmpower your supervisors with full visibility into cases and critical insights—such as channels utilized and contact center metrics to inform strategies for self-learning, coaching, and enhancing engagement. |  |
Harness insights from every customer interactionHovering over the CSAT score provides a Gen-AI analysis that reveals the underlying factors driving customer satisfaction or dissatisfaction. |
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Harness AI to generate agent performance scoresDiscover scoring metrics and rationale behind key QA parameters through tailored industry-specific AI models. Leverage these insights to pinpoint improvement areas and create targeted coaching opportunities. |
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Achieve excellence in compliance and qualityEmpower your supervisors with full visibility into cases and critical insights—such as channels utilized, customer sentiment, and agent performance—to inform strategies for self-learning, coaching, and enhancing engagement. |
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Book a free demo today to discover how to engage your customers based on your unique business goals.