Manage all customer interactions and internal processes in one unified platform with Nubidesk designed to support seamless workflows.
Take control of task management with streamlined tracking, customizable statuses, and flexible workflow design. Nubidesk enables faster issue resolution and better collaboration across teams.
Oversee every stage of the case lifecycle using customizable actions and transitions that mirror your operational processes. With support for multi-step workflows, agents can navigate complex cases with clarity |  |
Easily build, modify, and deploy workflows with a low-code/no-code interface. Tailor agent UIs and task flows based on your needs—perfect for teams operating within Nubitel contact center platforms where agility and efficiency are critical. |  |
Add, edit, and track case statuses in real-time to ensure all team members are aligned on task progress. This level of customization enhances responsiveness and ensures clear ownership across teams in contact centers. |  |
Streamlined Workflow ManagementManage actions and transitions throughout an issue's lifecycle, reflecting your organization's processes. |
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Workflow Creation InterfaceLeverage a low-code and no-code interface to easily design and modify agent UIs and workflows, streamlining task management and enhancing efficiency. |
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Customize Case StatusesEasily add and edit case statuses to streamline your workflow, ensuring clear tracking and efficient task management. |
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Empower your agents to work more efficiently using standardized templates, real-time monitoring, and intuitive design. Nubidesk’s workflow ensures consistent service delivery and structured task handling.
Create and manage workflows tailored to your business logic using visual tools and pre-built building blocks. The platform’s intuitive drag-and-drop editor is ideal for contact centers aiming to reduce deployment time and improve process control. |  |
Build once, deploy everywhere. Save and reuse workflows to maintain consistency across campaigns, departments, or teams, reducing manual setup time and ensuring reliable task execution across your contact center operation. |  |
Maintain accountability with comprehensive audit logs that capture all workflow changes. Contact center teams using Nubidesk benefit from full visibility into updates, approvals, and performance insights.
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Design Your Work ProcessesLeverage readily available building blocks to effortlessly build workflows for complex work processes within your organization. Use an intuitive low-code/no-code platform with drag-and-drop interface. |
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Workflow TemplatesWorkflow template allows teams to create standardized processes for task management, ensuring consistency and efficiency across projects. One of its standout features is the ability to save and reuse workflows, making it easy to implement tried-and-tested processes across different tasks and projects without starting from scratch each time. |
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Audit Workflow ManagementMonitor modification done to the workflow with detailed logs, ensuring transparency and accountability in your workflow management. |
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Design Agent WorkflowLeverage readily available building blocks to effortlessly build workflows for complex conversations. Use an intuitive low-code/no-code platform with drag-and-drop interface. |
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Templates Workflow AutomationStandardize workflow setup for consistent efficiency. Customizable templates include preset fields, statuses, and conditions to simplify the management and automation of repetitive tasks. |
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Audit Workflow ManagementMonitor updates and actions in real-time with detailed logs, ensuring transparency and accountability in your workflow management. |
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Book a free demo today to discover how to engage your customers based on your unique business goals.