Nubitel Technology announced a strategic partnership with I-Digitalsoft, a Thailand-based technology company specializing in IoT solutions for healthcare environments. The partnership brings together I-Digitalsoft’s healthcare IoT and solution integration expertise and Nubitel’s AI-powered cloud customer engagement solutions to support more connected and efficient customer engagement operations in Thailand.
Healthcare and customer engagement service providers are increasingly adopting digital technologies to improve safety, compliance, and operational performance. However, operational technologies and communication systems often remain separate. While IoT solutions can monitor conditions and detect issues, responding to those issues may still depend on fragmented communication tools and manual processes to coordinate teams, track actions, and document resolutions. This disconnect can limit visibility, slow response times, and add complexity to day-to-day healthcare and customer engagement operations.
Through the partnership, Nubitel and I-Digitalsoft aim to connect healthcare IoT monitoring with communication and service orchestration, helping healthcare organizations bring operational monitoring and response management closer together.
I-Digitalsoft contributes its expertise in IoT solutions for healthcare environments, while Nubitel provides an AI-powered cloud customer engagement platform that brings together omnichannel communication, AI-powered automation, case management, analytics, data orchestration, and more.
Supporting More Connected Healthcare Operations
Together, the companies can help healthcare organizations:
- Centralize communication across voice and digital channels to support more coordinated interactions.
- Enable centralized case handling and cross-department coordination to help teams manage issues and follow through on required actions.
- Reduce manual workload through AI-powered automation for relevant customer and service interactions.
- Improve visibility, accountability, and reporting across operational and service activities.
About Nubitel Technology
Nubitel Technology is an AI-powered Contact Center as a Service (CCaaS) provider with more than two decades of experience serving enterprises across Asia. Its integrated platform combines cloud contact center, omnichannel engagement, case management, unified communications, and AI-powered solutions including Nubitel AI Agent, Nubitel AI Agent Assist, Nubitel Knowledge Management System, and Nubitel Conversation Analytics. Nubitel helps enterprises streamline contact center operations, automate interactions and workflows, elevate customer experience, and turn conversations into actionable insights. Learn more at nubitel.co.
About I-Digitalsoft
I-Digitalsoft is a Thailand-based technology company specializing in healthcare IoT solutions and solution integration. Backed by a multidisciplinary team with expertise in IoT and healthcare systems, I-Digitalsoft is committed to continuous innovation, strong customer partnerships, and delivering reliable solutions that improve operational efficiency in healthcare environments. Learn more at i-digitalsoft.com.
