Discover how organizations leverage Nubitel to deliver outstanding customer experiences.
Customer Success at a Glance How Malaysia’s largest telecommunications company manages 53,800+ daily customer interactions with Nubitel CX and chatbot automation. 53,800+ Daily customer interactions across voice, live chat, social media and email 30,000 Average daily chatbot chats 76% Chatbot
About the Organisation Established in 1954, this Malaysian insurer has proudly served customers across generations with a comprehensive suite of life, medical, savings, critical illness, and group insurance solutions. Its long-standing commitment to financial security is further strengthened through a
About the Organization Established in 2017, this NGO provides emotional support and mental well-being assistance through a national hotline and community outreach program. As a service-based organization managing highly sensitive conversations, stable communication infrastructure and reliable case documentation systems are
About the Company A well-established home products retailer with over three decades of experience in the Malaysian market, the company offers a wide range of furniture, electrical appliances, and consumer electronics, providing customers with a one-stop solution for their household
About the Company A publicly listed Malaysian IT and technology solutions provider, serving a wide range of sectors including government, judiciary, banking, telecommunications, logistics, media, and SMEs. With a legacy spanning over 35 years, the company offers a diverse portfolio
As a leading digital equity broker in Malaysia, the company is transforming online investing with an innovative trading platform and an award-winning rewards program. By combining financial expertise with cutting-edge technology, it enhances investor accessibility and engagement. To further streamline
A government-owned public transportation service in Malaysia with over 20 years of experience manages and operates the nation’s urban rail systems, including three LRT networks, the Monorail and the MRT line. However, as customer expectations evolved, the organization recognized the
A prominent government-linked institution with decades of expertise in trust, estate management, and financial services embarked on a journey to modernize its customer engagement operations. Established in 1921 as the Department of Public Trustee and Official Administrator, the organization was
A national tourism agency in Malaysia with nearly two decades of experience promotes the country’s cultural richness and drives both international and domestic travel. As a key player in socio-economic development, it actively supports local communities and the tourism sector.
The Healthcare TPA (Third-Party Administrator) is a leading Malaysian outsourced service provider that focuses on the administration of medical and hospitalization claims for various renown insurance companies. The organization faced several challenges, including evolving market and customer expectations, outdated technology,
A leading telecommunications company in Malaysia, renowned for its innovative mobile virtual network (MVNO) services and commitment to customer satisfaction. To sustain their high-quality customer support across digital and voice channels during their expansion, the company sought Nubitel’s expertise in
A leading household appliance provider, renowned for its commitment to customer satisfaction, sought to elevate its support services by integrating an advanced contact solution within its existing CRM system. To accomplish this, they partnered with Nubitel CX, selecting it as
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