A cloud contact center solution is an internet-based platform that enable businesses to manage and optimize their customer service operations across voice, chat, social media, and video. Hosted on remote servers, they eliminate the need for traditional hardware while offering fast deployment, remote access, and lower upfront costs. These scalable solutions include AI application such as Conversational AI virtual assistants, AI Agent Assist and AI-driven Conversation Analytics to enhance service quality, agent performance and regulatory compliance.
